Payton Gentile
Naperville
Summary
Dynamic and versatile professional with over 12 years of leadership experience in retail management and a current focus on healthcare. Proven track record as a Front End Manager at Menards, effectively overseeing scheduling, staff training, financial reporting, and loss prevention. Currently excelling as a phlebotomist at BioLife Plasma Services, performing venipunctures, monitoring donor vitals, operating plasma equipment, and ensuring strict HIPAA compliance. Recognized for a strong work ethic, rapid adaptability, and an unwavering commitment to continuous improvement while consistently delivering high-quality service in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Lead Plasma Tech
Biolife Plasma Services
Bolingbrook, IL
09.2024 - Current
- Collected blood samples using venipuncture and capillary techniques.
- Prepared and labeled specimens for laboratory analysis and testing.
- Maintained accurate patient records and documentation in electronic systems.
- Ensured compliance with safety protocols and infection control standards.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Monitored vital signs and reported any abnormalities to medical staff.
- Coordinated scheduling of patient appointments for screenings and evaluations.
- Trained new staff on screening procedures and proper documentation techniques.
- Collected information on patient current height, weight and BP.
- Performed finger sticks and used equipment to test blood for iron and protein levels.
- Greeted patients and managed front desk operations in a busy healthcare environment.
- Scheduled appointments and coordinated patient flow for multiple medical practitioners.
- Operated plasma collection machines and performed routine maintenance.
- Maintained accurate records of donor collections, including volume and type of donation.
- Transported collected samples in accordance with OSHA requirements for hazardous materials handling.
- Ensured proper storage and handling of collected plasma samples, maintaining the integrity of the product to be used for life-saving treatments.
Assistant Front End Manager
Menards Inc.
Plainfield, Illinois
10.2012 - 08.2024
- Supervised daily operations of front-end team members and customer interactions.
- Trained new employees on front end procedures and customer service standards.
- Monitored cash register operations and ensured accurate transaction processes.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Resolved customer complaints promptly and efficiently.
- Answered phones and emails to respond to customer inquiries, and transferred calls to appropriate staff members.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Executed accounts payable and receivable functions in addition to diverse reporting tasks.
- Managed and maintained rental center operations and ensured functionality of rental items and repairs and truck rentals.
- Analyzed theft and incident reports, filing documentation accordingly.
- Managed the filing of workers' compensation and liability claims, alongside detailed investigations.
- Acted as the keyholder for the store, overseeing access control with the alarm code.
- Processed cash deliveries and receivables from armor services.
- Created weekly work schedules for all front end staff members.
- Regularly evaluated performance of individual team members and provided constructive feedback.
- Coordinated team schedules to ensure optimal staffing levels during peak hours.
Education
High School Diploma -
Plainfield North High School
Plainfield, IL2014
Skills
- Team management
- Customer service
- Cash handling
- Incident reporting
- Administrative skills
- Fraud prevention
- Staff training and development
- Patient record management
- Infection control
- Appointment scheduling
Languages
English
Native or Bilingual
Timeline
Lead Plasma Tech
Biolife Plasma Services
09.2024 - Current
Assistant Front End Manager
Menards Inc.
10.2012 - 08.2024
High School Diploma -
Plainfield North High School