Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Pawlos Tesfasilasie

Chicago

Summary


Licensed Community Association Manager with foundational experience in residential operations, building administration, and high-volume customer service environments. Skilled in managing service requests, interacting with vendors, and digital communication for residents. Known for effective communication, proactive problem-solving, and maintaining professionalism under pressure. Multilingual and culturally adaptable. Seeking to contribute to a high-performing property management team in an Assistant Property Manager role.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Resident Services & Receiving Coordinator

3750 Lake Shore Dr Inc Managed by FirstService Residential
04.2023 - Current


  • Manage resident service requests and coordinate timely communication
  • Create and send notices for maintenance, events, and community updates
  • Perform administrative tasks including Citrix chargebacks and website updates
  • Monitor contractor entry, ensuring insurance and safety compliance
  • Coordinate package room operations and resident deliveries with efficient tracking and organization

Front Desk & Package Room Attendant

FirstService Residential
11.2022 - Current
  • Provide front-line service to residents and guests in a high-rise residential community
  • Log and organize packages using digital systems for accurate tracking
  • Facilitate access requests (PTE) and coordinate vendor and maintenance entry
  • Troubleshoot resident concerns and offer solutions under tight timelines

Team Member / Team Leader Trainee

Chick-fil-A
10.2020 - 11.2021
  • Delivered excellent customer service in a high-volume environment
  • Handled transactions and daily register balancing
  • Maintained safety, cleanliness, and team communication on shift

Education

High School Diploma -

Evanston Township High School
Evanston, IL
05-2023

Skills

  • Resident & Property Services
  • Vendor Coordination & Scheduling
  • Microsoft Office, Citrix, Website Tools
  • Administrative and Operational Support
  • Multilingual: English, Amharic, Tigrinya
  • Conflict Resolution, Adaptability, Tech Savvy

Certification

  • Licensed Community Association Manager
    License #: 261003595 • State of Illinois
  • Certificate in Community Association Management
    Institute of Real Estate Management (IREM) • Graduated February 19, 2025


Languages

English
Native or Bilingual
Amharic
Native or Bilingual
Tigrinya
Native or Bilingual

Timeline

Resident Services & Receiving Coordinator

3750 Lake Shore Dr Inc Managed by FirstService Residential
04.2023 - Current

Front Desk & Package Room Attendant

FirstService Residential
11.2022 - Current

Team Member / Team Leader Trainee

Chick-fil-A
10.2020 - 11.2021

High School Diploma -

Evanston Township High School

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Pawlos Tesfasilasie