Paulina Ham
Chicago
Summary
Bilingual professional with over 9 years of experience in customer service, logistics, and administrative support across international environments. Currently pursuing a degree in Marketing, with strong communication, organizational, and problem-solving skills. Legally authorized to work in the U.S. (OPT approved) and seeking opportunities in hospitality or client-facing roles where service excellence, attention to detail, and adaptability are essential. Proven ability to thrive in fast-paced settings, support cross-functional teams, and deliver exceptional guest and client experiences.
Overview
9
9
years of professional experience
Work History
Junior Customer Service
Hunter Express Canadian Company
Saltillo
05.2019 - 04.2023
- Coordinated logistics and travel, tracked materials for international clients.
- Developed communication and multitasking skills vital for high-end service environments.
International Experience
Au Pair in America
Chicago
04.2017 - 05.2019
- Adapted to a new culture, developed strong interpersonal and organizational skills while living abroad.
- Enhanced flexibility and cross-cultural understanding key traits in luxury hospitality.
Customer Service Specialist
Penske Logistics
Saltillo
03.2014 - 04.2017
- Analyzed data and prepared financial reports with accuracy and efficiency.
- Collaborated with internal teams, supporting smooth daily operations.
Education
Associates - Marketing
Midwestern Career College
07.2025
ESL -
Truman College
01.2019
Bachelor's Degree - Human Resources Management
Faculty of Administration Sciences
01.2013
High School -
Colegio Nicolas Bravo
01.2009
Skills
Guest Services & Communication
Conflict Resolution & Flexibility
Multidepartment Collaboration
Event Coordination Support
Administrative Support
Multitasking & Time Management
English (Fluent), Spanish (Native)
Languages
Spanish (Native), English (Highly proficient).
Hobbies and Interests
Dancing, Boxing, Cooking, Traveling
Custom section
- Links
- Www.linkedin.com/in/paulina-ham-b965648a
Timeline
Junior Customer Service
Hunter Express Canadian Company
05.2019 - 04.2023
International Experience
Au Pair in America
04.2017 - 05.2019
Customer Service Specialist
Penske Logistics
03.2014 - 04.2017
Associates - Marketing
Midwestern Career College
ESL -
Truman College
Bachelor's Degree - Human Resources Management
Faculty of Administration Sciences
High School -
Colegio Nicolas Bravo
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