Summary
Overview
Work History
Education
Professional Personality
Timeline
Generic

Paulina Guzman Ortiz

Romeoville

Summary

Highly motivated and customer-focused Leasing Consultant ready to join a new company and utilize my quick learning abilities, attention to detail, and ability to provide exceptional service to prospects and tenants, while contributing to the success of my new management company. Successfully tour, close, continue communication, and complete the move-in process for prospects/new residents. Communicate with maintenance to ensure resident satisfaction for needs and repairs. Provide excellent customer service to residents and prospects alike. Collecting and recording payments including application fees and rent.

Overview

6
6
years of professional experience
2019
2019
years of post-secondary education

Work History

Leasing Consultant

Lumen Fox Valley
Aurora
03.2024 - 09.2024
  • Assisted residents with lease applications and renewal processes.
  • Conducted property tours to showcase community features and amenities.
  • Responded to resident inquiries and resolved issues in a timely manner.
  • Organized community events to foster resident engagement and satisfaction.

Leasing Consultant

IRT Living
Romeoville
01.2022 - 12.2023
  • Successfully tour, close, continue communication, and complete the move-in process for prospects/new residents
  • Communicate with maintenance to ensure resident satisfaction for needs and repairs.
  • Provide excellent customer service to residents and prospects alike
  • Collecting and recording payments including application fees and rent
  • Meadows at River Run

Safety Attendant

Silver Cross
New Lenox
01.2019 - 01.2021
  • Aid with movement and placement of patients
  • Assisting patients with tending to personal care and activities of daily living, including movement and placement, keeping patient's rooms clean, orderly, and maintaining necessary medical equipment
  • Observing patients and communicating with nursing staff regarding wellbeing
  • Gather patient's vitals and document necessary records

Customer Service

Fat Ricky's
Romeoville
01.2019 - 01.2021
  • Assess situations and prioritize importance of tasks throughout the day and taking initiative to complete additional tasks when duties were completed
  • Managing cash drawers, receiving and processing payments
  • Building loyal clientele through friendly interactions and customer appreciation

Education

Romeoville High School
Romeoville, IL

Professional Personality

  • Bilingual - English and Spanish
  • Excellent multi-tasker
  • Highly organized & efficient
  • Proficient in use of Entrata
  • Strong communication skills
  • Problem-solver
  • Team leader
  • Eager to learn and grow

Timeline

Leasing Consultant

Lumen Fox Valley
03.2024 - 09.2024

Leasing Consultant

IRT Living
01.2022 - 12.2023

Safety Attendant

Silver Cross
01.2019 - 01.2021

Customer Service

Fat Ricky's
01.2019 - 01.2021

Romeoville High School
Paulina Guzman Ortiz