PAULETTE THOMAS

Dynamic Patient Services Representative with extensive experience at Advocate Christ Hospital & Medical Center. Expert in appointment scheduling and patient confidentiality, delivering exceptional customer service while resolving complaints effectively. Proven ability to train staff and maintain accurate financial records, ensuring a smooth patient experience in a fast-paced environment. Organized Patient Service Representative with 25 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Dependable patient service rep serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.

An incident when there was a situation with a patient, was upset about an appointment, i assisted the patient with empathy and the patient was provided with a same day appointment.