Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pauletta Brantley

Lynwood

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

33
33
years of professional experience

Work History

Delivery Driver

FedEx Ground
11.2018 - 02.2025


  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Delivered packages to customer doorsteps and business offices.

Customer Service/Cash Office

Carson’s Pirie Scott
11.2006 - 07.2018


  • Improved customer service rankings by resolving issues quickly and accurately.
  • Provided excellent customer service, resolving complaints promptly and professionally.
  • Supervised and trained staff on product knowledge and customer service.
  • Accurately handled cash register transactions while providing excellent customer service.
  • Maintained accurate inventory counts for all store assets, conducting frequent audits to ensure proper tracking of items.
  • Ensured compliance with company policies and financial regulations through regular reviews of cash handling procedures.
  • Managed the preparation of daily bank deposits while maintaining accurate records of all transactions for auditing purposes.

Youth Worker/Team Lead

Lakeside Community Committee
08.2012 - 07.2014


  • Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
  • Completed necessary reports and documentation to maintain thorough, accurate case records.
  • Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
  • Supervised youth in residential and community-based programs to minimize risks and offer support.
  • Ensured program compliance with all local, state, and federal regulations through consistent record-keeping and reporting practices.
  • Trained new staff and volunteers in youth work best practices, ensuring high-quality support and services.
  • Promoted positive peer interactions by facilitating group activities and modeling respectful communication techniques.
  • Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
  • Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.

Facility Manager

Standard Parking Corporation
06.1992 - 10.2006


  • Supervised staff of Fifthteen in day-to-day activities.
  • Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Maintained inventory and ordered supplies to keep facility resources readily available.
  • Led facility management staff and consultants in producing business plan that focused on facility operations.
  • Tracked and documented operational and financial records to perform analysis of performance and costs.
  • Prepared reports and schedules with accuracy.
  • Ordered, maintained and distributed supplies and inventory.

Education

Associate of Arts - Psychology

South Suburban College
South Holland, IL
01.2012

Skills

  • Leadership skills
  • Computer knowledge
  • Customer service
  • Time management
  • Dependable and reliable
  • Time management skills

Timeline

Delivery Driver

FedEx Ground
11.2018 - 02.2025

Youth Worker/Team Lead

Lakeside Community Committee
08.2012 - 07.2014

Customer Service/Cash Office

Carson’s Pirie Scott
11.2006 - 07.2018

Facility Manager

Standard Parking Corporation
06.1992 - 10.2006

Associate of Arts - Psychology

South Suburban College

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Pauletta Brantley