Paula Simmons
BOURBONNAIS
Summary
Dynamic Nursing Director at St. Mayr's Hospital with a proven track record in enhancing patient satisfaction through empathetic support and effective communication. Skilled in coaching staff and implementing process improvements, resulting in increased loyalty and retention. Adept at multitasking in high-pressure environments while fostering collaborative teamwork.
Overview
29
29
years of professional experience
Work History
Nursing Director
St. Mayr's Hospital
01.1997 - Current
- Analyzed customer feedback to identify trends, recommending process improvements for enhanced service delivery.
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Science - Nursing
Olivet Nazarene University
Bourbonnais, IL05-2015
Skills
- Empathetic patient support
- Effective multitasking
- Coaching and mentoring staff
- Collaborative teamwork
- Effective communication skills
- Workplace professionalism
- Effective communication skills
Timeline
Nursing Director
St. Mayr's Hospital
01.1997 - Current
Bachelor of Science - Nursing
Olivet Nazarene University