Paula Primitz
Rockford
Summary
Ambitious graduate from the school of social welfare (Criminal Justice & Criminology; Major) at the University of Milwaukee, Wisconsin. Seeking to leverage formal education and experience in criminal justice to launce career in law enforcement. Being in this field puts me in the best position to contribute positively to society. I am inspired by helping people have the right to a fair trial and finding justice for victims. This field of proffesion requires someone committed, organized, reliable, confidential, analytical, and detail oriented. I’m pursuing this career because I have all those traits and want to make a difference.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
2025
2025
years of professional experience
Work History
CUSTOMER CARE (BDC Representative)
Kunes Chrysler dodge jeep Ram of Woodstock
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Contributed to dealership revenue by upselling additional products or services during the sales process.
NANNY
Wendy Duval
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
SPRAY TAN SPECIALIST
The Bronzing Lounge
- Exceeded sales targets by recommending premium tanning packages.
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
- Educated clients on health and safety of tanning facilities and procedures.
- Increased salon revenue through upselling tanning packages and retail products to clients.
LEGAL ASSISTANT
Botto Gilbert Lancaster, P.C
- Handled incoming and outgoing correspondence for streamlined communication.
- Conducted legal research by utilizing online databases and law libraries.
- Coordinated deadlines for filings and hearings to avoid missed opportunities.
- Prepared clients for meetings by summarizing case details and relevant documents.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
Pretrial Officer
Winnebago County Courthouse
07.2024 - Current
- Contributed to a more efficient criminal justice system by providing accurate and timely information on defendant compliance and progress during pretrial supervision.
- Collaborated effectively with law enforcement, court personnel, and community partners to ensure the safety of both defendants and the public.
- Reduced court congestion by recommending appropriate release conditions based on individual case factors.
- Assisted other staff members in their duties as needed, fostering a supportive work environment conducive to continuous improvement.
Education
Christ King Middle School
Bachelors of Science - Criminal Justice
University of Wisconsin Milwaukee (UWM)
Wisconsin05.2022
High School -
Wauwatosa East High School (WEH)
Wauwatosa, Wisconsin01.2015
Skills
- Active listening
- Effective communication
- Project Management
- Data Analysis
- Effective Reinforcement
- Effective Disapproval
- Effective use of Authority
- Problem-solving abilities
- Multitasking
- CRM software
- Goal oriented
- Conflict resolution
- Customer retention
- Policy development
Previousmemberships
- Law Society Club (UWM)
- Swim Team (WEH)
- Pom-Pons Team (Raiderettes)
- Milwaukee Ballet (WEH)
Languages
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Pretrial Officer
Winnebago County Courthouse
07.2024 - Current
Christ King Middle School
Bachelors of Science - Criminal Justice
University of Wisconsin Milwaukee (UWM)
High School -
Wauwatosa East High School (WEH)
CUSTOMER CARE (BDC Representative)
Kunes Chrysler dodge jeep Ram of Woodstock
NANNY
Wendy Duval
SPRAY TAN SPECIALIST
The Bronzing Lounge
LEGAL ASSISTANT
Botto Gilbert Lancaster, P.C
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