Paula Pascoe
Ottawa
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
20
20
years of professional experience
Work History
Operations Manager
Elite Hospitality
06.2016 - Current
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Sales Executive - Internet Division
Brook Furniture Rental Inc.
06.2005 - 01.2017
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Cultivated long-term relationships with high-value clients to ensure repeat business and referrals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Achieved or exceeded company-defined sales quotas.
- Maintained current knowledge of evolving changes in marketplace.
- Presented professional image consistent with company's brand values.
- Attended monthly sales meetings and quarterly sales trainings.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Stayed current on company offerings and industry trends.
- Contributed to event marketing, sales and brand promotion.
Education
High School Diploma -
Barrington High School
Barrington, ILWinona State University
Winona, MNSkills
- Team leadership
- Problem-solving
- Client Relations
- Planning and implementation
- Staff training & management
- Inventory management
- Implement policies & procedures
- Performance monitoring
- Customer relationship management
- Schedule management
- Organizational management
- Payroll processing
Timeline
Operations Manager
Elite Hospitality
06.2016 - Current
Sales Executive - Internet Division
Brook Furniture Rental Inc.
06.2005 - 01.2017
High School Diploma -
Barrington High School
Winona State University
Similar Profiles
Lisa EstabrookLisa Estabrook
Regional Sales Manager at Elite HospitalityRegional Sales Manager at Elite Hospitality
Brandon TomlinsonBrandon Tomlinson
Regional Director of Operations at Elite Hospitality GroupRegional Director of Operations at Elite Hospitality Group
Jennifer SekeetJennifer Sekeet
Sales Coordinator at Elite Hospitality Group of MichiganSales Coordinator at Elite Hospitality Group of Michigan