Paula Nanni
Davis Junction
Summary
Dynamic District Manager with expertise in inventory management, customer service, and financial analysis. Proven success in enhancing operational efficiency and implementing strategic marketing initiatives to drive sales growth.
Overview
32
32
years of professional experience
Work History
District Manager
Beefaroo
Rockford
01.2026 - Current
- Managed daily operations of multiple restaurant locations.
- Trained and supervised staff on customer service standards.
- Coordinated inventory management and supply chain processes.
- Implemented operational procedures to enhance team efficiency.
- Assisted in developing marketing strategies for local promotions.
- Monitored compliance with health and safety regulations.
- Resolved customer complaints to improve satisfaction levels.
- Conducted regular performance evaluations for team members.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Implemented new technologies such as point-of-sale systems or digital signage into existing stores.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
General Manager/Catering Manager
Beefaroo
Rockford
02.2002 - 12.2025
- Oversaw daily operations to ensure smooth restaurant service and customer satisfaction.
- Managed staff scheduling and training to optimize team performance and service quality.
- Implemented inventory management practices to maintain stock levels and reduce waste.
- Coordinated marketing initiatives to promote menu items and drive customer engagement.
- Facilitated communication between departments to improve collaboration and service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created schedules and monitored payroll to remain within budget.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Night Manager
Beefaroo
Rockford
08.2000 - 02.2002
- Supervised night operations and ensured compliance with safety regulations.
- Managed staff schedules and delegated tasks to optimize workflow efficiency.
- Coordinated guest services and addressed concerns to enhance customer satisfaction.
- Assisted in resolving conflicts among staff to maintain a harmonious work environment.
- Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
Team Member/Crew leader
Beefaroo
Rockford
06.1994 - 08.2000
- Prepared and assembled food items according to established recipes and standards.
- Collaborated with team members to ensure timely food preparation and delivery.
- Assisted in training new team members on operational procedures and best practices.
- Handled cash register transactions accurately and efficiently during peak hours.
- Followed health and safety guidelines to ensure a safe working environment for all staff.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Rotated through series of different stations based on team needs.
Education
High School Diploma -
Jefferson High School
Rockford, IL06-1997
Skills
- Inventory management
- Information analysis
- Customer service
- Operational procedures
- Financial analysis
- Marketing strategies
References
References available upon request.
References
- Jason Rumple
- Phone number: (815)-871-5397
- Matt Riddle
- Phone number: (815)-979-3199
Timeline
District Manager
Beefaroo
01.2026 - Current
General Manager/Catering Manager
Beefaroo
02.2002 - 12.2025
Night Manager
Beefaroo
08.2000 - 02.2002
Team Member/Crew leader
Beefaroo
06.1994 - 08.2000
High School Diploma -
Jefferson High School