Paula McKay
Petersburg
Summary
Dynamic and dedicated professional with extensive experience as an Independent Service Coordinator at Central Illinois Service Access. Proven track record in client advocacy and developing individualized service plans, ensuring optimal outcomes. Skilled in accurate recordkeeping and fostering strong relationships, while effectively managing time and resources to support clients' needs.
Overview
22
22
years of professional experience
Work History
Independent Service Coordinator
Central Illinois Service Access
02.2020 - Current
- Worked closely with clients and their families to ensure all their needs and wants were being met
- Developed a comprehensive Personal Plan for all individuals served
- Collaborated with service providers to ensure that the individual's health, safety, welfare and well-being is as desired and that the individual is satisfied with services received.
- Encouraged individuals and families to make informed decisions, exercise choice, and have maximum control over their lives.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and providers.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Initiated contact with appropriate service providers to request referrals.
Vocational Case Manager
Sparc
02.2016 - 02.2020
- Provided guidance for clients in job search strategies, resume writing, and interview preparation.
- Enhanced client outcomes by developing individualized service plans.
- Coordinated with community resources to provide additional support services for clients as needed.
- Educated employers on the benefits of hiring individuals with disabilities or other barriers to employment.
- Oversaw the weekly scheduling of job coaches.
- Advocated on behalf of clients to secure appropriate accommodations from employers.
Vocational Case Manager
United Cerebral Palsy Land of Lincoln
04.2003 - 08.2015
- Provided guidance for clients in job search strategies, resume writing, and interview preparation.
- Enhanced client outcomes by developing individualized service plans.
- Educated employers on the benefits of hiring individuals with disabilities or other barriers to employment.
- Advocated on behalf of clients to secure appropriate accommodations from employers.
- Oversaw the hiring and training of job coaches.
- Completed the weekly schedule for job coaches.
- Conducted site visits to job sites to ensure clients and employers were happy and there were no issues.
Education
Bachelor of Science - Elementary Education
Eastern Illinois University
Charleston, IL12-1990
Skills
- Accurate recordkeeping
- Client advocacy
- Ongoing client support
- Accurate Documentation
- Individualized service plans
- Detail orientation
- Time management
- Organizational skills
- Multitasking
- Teamwork and collaboration
Timeline
Independent Service Coordinator
Central Illinois Service Access
02.2020 - Current
Vocational Case Manager
Sparc
02.2016 - 02.2020
Vocational Case Manager
United Cerebral Palsy Land of Lincoln
04.2003 - 08.2015
Bachelor of Science - Elementary Education
Eastern Illinois University
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