Paula Earhart
Granite City
Summary
Results-oriented restaurant manager with expertise in operations, customer service, and inventory management. Proven ability to maintain health compliance and resolve guest complaints efficiently.
Overview
20
20
years of professional experience
Work History
Key Manager
Texas Roadhouse
Edwardsville
08.2024 - Current
- Managed daily restaurant operations to ensure smooth service flow.
- Resolved guest complaints promptly to maintain customer satisfaction.
- Implemented safety protocols to ensure a secure dining environment.
- Monitored compliance with health regulations and cleanliness standards consistently.
- Opened and closed store in absence of senior managers.
- Resolved customer complaints promptly and professionally.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Counted and balanced registers.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coached staff on strategies to enhance performance and improve customer relations.
- Processed credit card payments and counted back change and currency with accuracy rate.
Assistant Manager
Dennys Restaurant
Collinsville
03.2023 - 08.2024
- Supervised daily operations to ensure smooth restaurant functionality.
- Managed inventory levels to maintain stock and reduce waste.
- Trained and mentored staff on customer service best practices.
- Trained new employees on customer service and food safety standards.
- Oversaw cash handling procedures to ensure accuracy and security.
- Enforced health and safety regulations in dining and kitchen areas.
- Resolved conflicts between team members in an effective manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Ensured compliance with health and safety regulations in all areas.
Team Leader
Geodis Logistics
Edwardsville
09.2017 - 11.2022
- Led team to improve operational workflows and enhance service delivery.
- Coordinated logistics processes to ensure timely shipment and delivery of goods.
- Trained staff on safety protocols and best practices within the warehouse environment.
- Oversaw compliance with safety regulations and company policies in daily operations.
- Implemented process improvements to increase productivity within the logistics team.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Established clear expectations for employees, providing guidance when needed.
- Reviewed completed work to verify consistency, quality, and conformance.
Packer Associate
Amazon
Edwardsville
10.2016 - 09.2017
- Sorted and organized packages for efficient shipping to customers.
- Operated packaging machinery to prepare products for distribution.
- Collaborated with team members to maintain workflow efficiency.
- Inspected items for quality assurance before packaging.
- Wrapped and labeled packages according to company standards.
- Followed safety protocols while handling materials and equipment.
- Assisted in training new associates on packing procedures and safety practices.
- Maintained a clean and safe work environment at all times by adhering to company policies and regulations.
- Ensured that all products were properly packaged before being shipped out of the facility.
- Labeled packages with shipping information such as address labels or colored stickers.
- Followed all safety protocols while operating packaging equipment or handling hazardous materials.
- Prepared orders for shipment by selecting proper containers and packing material.
Server/PIC
Dennys
Waterloo
01.2006 - 02.2015
- Provided friendly and efficient service to diverse customers in fast-paced environment.
- Managed customer orders using point-of-sale systems effectively and accurately.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted in training new servers on restaurant policies and procedures.
- Resolved customer complaints promptly to enhance their dining experience.
- Prepared and served beverages, ensuring quality standards were met consistently.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Implemented feedback from customers to improve service quality and menu offerings.
Education
GED -
SWIC
Granite City, IL02-1998
Skills
- restaurant operations
- Performance evaluation
- Effective communication
- Problem solving
- Leadership development
- Quality assurance
- Drawer balancing
- Upsell training
- Store organization
- Health and safety procedures
- Self motivation
- Employee evaluation
- Active listening
- Employee training
- Multitasking and prioritizing
- Cash drawer reconciliation
- Decision-making
- Manage employees
- Willingness to learn
- Teamwork
- health compliance
- staff training
- customer relationship management
- customer service
Timeline
Key Manager
Texas Roadhouse
08.2024 - Current
Assistant Manager
Dennys Restaurant
03.2023 - 08.2024
Team Leader
Geodis Logistics
09.2017 - 11.2022
Packer Associate
Amazon
10.2016 - 09.2017
Server/PIC
Dennys
01.2006 - 02.2015
GED -
SWIC