Paula Casey
Quincy
Summary
Professional with extensive experience in customer service and sales environments, adept at upselling products and enhancing customer engagement. Demonstrated ability to maintain store cleanliness and organization while managing inventory levels through regular audits. Developed promotional strategies that contributed to increased sales volume and fostered strong relationships with customers through effective communication. Proven track record of handling customer complaints professionally, ensuring a positive shopping experience and repeat business.
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
24
24
years of professional experience
Work History
Sales Associate
Slumberland Furniture
Quincy
10.2018 - Current
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
- Maintained up-to-date knowledge of store merchandise and policies.
- Developed promotional strategies to increase sales volume.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Conducted inventories on a regular basis to track stock levels.
- Provided accurate information about products, prices and services.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Assisted customers with product selection, sizing and styling.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed credit card transactions quickly and securely.
- Tracked sales performance metrics to identify trends in market place.
- Developed trusting relationships with customers by making personal connections.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Sales Associate
Sturhan Jewlers
Quincy
08.2016 - 09.2017
- Greeted customers and provided exceptional customer service.
- Processed credit card transactions quickly and securely.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Organized stockroom shelves according to size, color or style.
- Maintained up-to-date knowledge of store merchandise and policies.
- Conducted inventories on a regular basis to track stock levels.
- Assisted customers with product selection, sizing and styling.
- Attended weekly team meetings to review performance goals and objectives.
- Maintained cleanliness of store environment including floors, windows, displays.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Developed trusting relationships with customers by making personal connections.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
Sales Associate
State Beauty Supply
Quincy
04.2001 - 08.2016
- Greeted customers and provided exceptional customer service.
- Processed credit card transactions quickly and securely.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Organized stockroom shelves according to size, color or style.
- Maintained up-to-date knowledge of store merchandise and policies.
- Upsold additional items based on customer interests and needs.
- Processed transactions using a point-of-sale system.
- Developed promotional strategies to increase sales volume.
- Tracked sales performance metrics to identify trends in market place.
- Assisted customers with product selection, sizing and styling.
- Attended weekly team meetings to review performance goals and objectives.
Education
High School Diploma -
Quincy Sr High
Quincy, IL05-1988
Skills
- Customer service
- Upselling techniques
- Cash handling
- Inventory management
- Point-of-sale systems
- Sales tracking
- Visual merchandising
- Product knowledge
- Team collaboration
- Complaint resolution
- Promotional strategies
- Relationship building
- Effective communication
- Time management
- Shipment processing
- Verbal/written communication
- Service oriented
- Goal tracking
- Building rapport
- Upselling and cross selling
- Exceptional customer service
- Sales goals attainment
- Customer engagement
- Stocking and receiving
- Professional demeanor
- Flexible schedule
- Contact follow-up
- Product recommendations
- Sales expertise
References
References available upon request.
Timeline
Sales Associate
Slumberland Furniture
10.2018 - Current
Sales Associate
Sturhan Jewlers
08.2016 - 09.2017
Sales Associate
State Beauty Supply
04.2001 - 08.2016
High School Diploma -
Quincy Sr High