Paula Bodine
New Berlin
Summary
Knowledgeable Patient Registration Representative highly proficient in coordinating smooth admissions and appointment registrations. Well-versed in current codes and insurance procedures. Detail-oriented in building and updating files.
Compassionate Patient Registration Specialist known for high productivity and efficiently completing tasks. Possess specialized skills in patient data management, insurance verification, and confidentiality adherence. Excel in communication, empathy, and problem-solving to enhance patient satisfaction and streamline registration processes.
Overview
19
19
years of professional experience
Work History
Patient Registration Specialist
Memorial Health Systems
Springfield
10.2006 - Current
- Ensured all forms were completed accurately, including insurance information and other demographic data.
- Maintained compliance with HIPAA regulations when handling confidential patient information.
- Provided guidance on proper completion of forms related to registration processes.
- I worked directly with patients in the Tech role until 2019.
- Direct patient care in the emergency room and as an emt in the field.
- Performed clerical tasks such as filing, faxing, copying, as requested.
- Entered data into the computerized registration system to update patient demographics records.
- Reviewed benefit plans for accuracy of coding changes when necessary.
- Answered incoming calls from patients or providers seeking assistance or providing updates on existing cases.
- Provided customer service support by answering phones and responding to inquiries from staff and the public.
- Maintained accurate patient records in accordance with HIPAA regulations and organizational policies.
- Maintained confidentiality of patient information at all times in compliance with HIPAA regulations.
- Collaborated closely with clinical staff members regarding scheduling conflicts or cancellations due to unforeseen circumstances.
- Conducted insurance eligibility verifications to ensure coverage of services provided.
- Handled cash transactions accurately according to established procedures.
- Processed payments received from patients, reconciling receipts with daily deposits.
- Prepared documents for scanning into the electronic health record system as necessary.
- Assisted patients with questions regarding their accounts or billing issues.
- Greeted patients and visitors, verified patient information, and collected copayments for services rendered.
- Assisted in training new Patient Registration Specialists on various duties related to the job role.
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Evaluated and recommended upgrades to improve existing computerized healthcare systems.
- Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
Education
Associate of Science - Emergency Medical Technician
Lincoln Land Community College
Springfield, ILSkills
- Insurance verification
- Patient registration
- HIPAA compliance
- Electronic health records
- Identify patients in need of immediate assistance
- Data entry
- Customer service
- Scheduling coordination
- Problem solving
- Attention to detail
- Effective communication
- Team collaboration
- Training and development
- Patient scheduling
- Medical terminology proficiency
- Strong organization
- Patient relations
- Cross-cultural sensitivity
- Electronic recordkeeping
- Professionalism and ethics
- Data entry proficiency
- Payment collection
- Medical terminology
- Eligibility determination
- Appointment scheduling
- Resourcefulness and initiative
- Patient confidentiality
- Strong interpersonal skills
- Healthcare industry
- Analytical thinking
- Multi-tasking
- Critical thinking
- Professional demeanor
- Interpersonal skills
- Problem-solving abilities
- Health Data Standards
- Active listening
- Computer literacy
- Teamwork
- Adaptability and flexibility
- Excellent communication
- Decision-making
Timeline
Patient Registration Specialist
Memorial Health Systems
10.2006 - Current
Associate of Science - Emergency Medical Technician
Lincoln Land Community College