Paul Young
Customer Service Parts Professional
Round Lake,IL
Summary
Dynamic Customer Service Parts Professional with a proven track record at O'Reilly Auto Parts, excelling in inventory management and customer relations. Enhanced customer satisfaction through effective problem-solving and upselling techniques, while streamlining order fulfillment processes. Strong communicator and team collaborator, dedicated to achieving operational excellence and fostering positive client relationships.
Developed skills in inventory management, customer service, and supply chain coordination in high-paced retail environment. Demonstrates strong organizational abilities and attention to detail, with focus on accuracy and efficiency. Seeking to transition these skills into new field to drive operational success and client satisfaction.
Overview
1
1
year of professional experience
Work History
Customer Service Parts Professional
Oreilly Auto Parts
Round Lake, IL
01.2025 - Current
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Contributed to a positive work environment by fostering open communication and supporting colleagues during peak periods or absences.
- Utilized computer-based inventory systems effectively, inputting data accurately and generating detailed reports as needed for management review.
- Collaborated closely with service technicians, ensuring they had the necessary parts to complete repairs in a timely manner.
- Reduced order errors by carefully reviewing and verifying part numbers before processing orders.
- Improved customer satisfaction by providing timely and accurate information regarding parts availability and pricing.
- Enhanced inventory management by conducting regular audits and maintaining accurate records of stock levels.
- Strengthened relationships with suppliers, negotiating favorable terms for bulk orders and expedited delivery times.
- Provided exceptional customer service, addressing concerns promptly and ensuring complete satisfaction with purchased parts.
- Educated customers on proper part installation and maintenance practices, enhancing their overall experience and promoting long-term product satisfaction.
- Read and interpreted diagrams and technical manuals to quickly locate correct parts.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Ensured safety standards were upheld within the workplace, maintaining clean and organized spaces free from potential hazards.
- Increased sales through effective upselling and cross-selling techniques, recommending appropriate replacement parts or complementary products.
- Developed strong rapport with clients through consistent professionalism, building trust that led to repeat business over time.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
Fulfillment Associate
Sure Staff / Factor 75
Lake Zurich, Illinois
05.2024 - 08.2024
- Followed safety protocols to minimize workplace accidents.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Consistently met high standards for cleanliness and organization within the fulfillment center, ensuring an orderly working environment for all team members.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Streamlined order processing by implementing efficient picking and packing techniques.
- Reduced product damage rates through proper handling, storage, and packaging procedures.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Education
GED -
Hacienda La Puente Adult Education
Los Angeles, United States 05.2001 -
Skills
Order picking
Warehouse operations
Customer relations
Parts ordering
Pricing strategy
Sales support
Order placement
Merchandise stocking
Returns management
Problem-solving skills
Customer service
Team collaboration
Inventory management
Inventory auditing
Order fulfillment
Teamwork
Timeline
Customer Service Parts Professional
Oreilly Auto Parts
01.2025 - Current
Fulfillment Associate
Sure Staff / Factor 75
05.2024 - 08.2024
GED -
Hacienda La Puente Adult Education
05.2001 -
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