Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Paul Stensrud

Franklin Grove,IL

Summary

Accomplished and energetic manager with a methodical approach to planning, creative problem-solving skills, and a knack for utilizing intellectual curiosity to coach teams and drive guest loyalty and profits. Ability to synthesize diverse information, seeking opportunities to enhance customer satisfaction and revenue generation.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Portillo's
08.2022 - Current
  • Collaborated with the general manager to develop and implement strategic plans to improve business performance and achieve organizational goals
  • Assisted in overseeing daily operations of the company, including managing staff, coordinating schedules, and ensuring efficient workflow for over 80 employees
  • Played a key role in recruiting, training, and mentoring new employees to ensure a high-performing team through company provided resources and our training lead program
  • Ensured compliance with company policies, procedures, and regulatory requirements across the store and monitored customer feedback through surveys or other channels to identify areas for improvement and implemented appropriate action plans with managers and staff to improve our OSAT.
  • Coordinated marketing efforts with the marketing department to promote products effectively within the target market including on air and pre recorded news segments, community based events, sponsorships/ donations, and in store lead fundraisers
  • Resolved escalated customer complaints promptly by addressing concerns professionally and finding suitable solutions

General Manager

Jimmy John's
10.2021 - 08.2022
  • Increased health inspection and corporate inspection scores by 15%
  • Maintained a high level of customer service resulting in a sales increase of 1-2% per quarter.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.

Senior Team Leader

Chick-fil-A Westdale
07.2020 - 10.2021
  • Lead the creation, along side other leaders, a training system that was corporate aligned and included a training tracking system, training the trainer seminar, training the trainer packet, and multiple training guides/ Evaluations for each position in the front of house for trainer and new hire roles
  • Helped serve our guests to the best of my abilities while running a top 1% speed of service in the system and a 97% order accuracy by having intentional conversations
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.

Assistant Manager/Manager

Culver's
07.2015 - 07.2020
  • Supervises the initial, as well as ongoing training and development of all team members resulting in 10% lower turn over.
  • Attends regular manager skills classes and effectively applies information learned to improve restaurant operations resulting in 3 certifications for the company in Assistant management, leadership, and Food Safety.
  • Maintains an adequate team on each shift to meet labor cost standards.
  • Assists owner in creating plans and strategies to increase sales and net profit of the business resulting in 15-20% increase each year.
  • Prepares and reviews daily summary report, weekly operations report, inventory usage variance report, and weekly sales and speed of service reports
  • Acts as the store training coordinator and provide agendas for team meetings that focus on current campaigns, new hire training, and opportunities to improve guest experience
  • Performs yearly performance reviews of team members and provides wage adjustments based on performance standards
  • Ensures team education concerning current marketing and public relations information
  • Ensures proper follow up of visitation and full field reports

Education

High School Diploma -

Genoa-Kingston High School & CUSD
Genoa, IL
05.2014

Skills

  • Inventory control

  • Staff management

  • Operations management

  • Staff development

  • Employee scheduling

  • Marketing initiatives

  • Customer Service

Accomplishments

  • Collaborated with Chick-fil-A inc. in the Grand Opening of a new location in Viera Florida where we trained 70+ new employees and I supervised the training staff
  • Created improvements to operations and training and development which resulted in year over year increase of more than 20%.

Certification

  • ICPM Certified Supervisor April 2022 to Present
  • ServSafe September 2023 to September 2028
  • TIPS September 2022 to September 2025

Timeline

Assistant General Manager

Portillo's
08.2022 - Current

General Manager

Jimmy John's
10.2021 - 08.2022

Senior Team Leader

Chick-fil-A Westdale
07.2020 - 10.2021

Assistant Manager/Manager

Culver's
07.2015 - 07.2020

High School Diploma -

Genoa-Kingston High School & CUSD

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Paul Stensrud