Paul Schmitt
Sandwich
Summary
Motivated Store Associate with thorough understanding of customer service, product merchandising, and inventory management. Strengths include effective communication skills, ability to handle multiple tasks simultaneously, and commitment to maintaining high levels of store cleanliness and organization. Notable contributions include enhancing customer satisfaction through proactive engagement and resolution of issues in previous roles.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Facilities Manager
AMC Theaters
Norridge
02.2022 - 01.2025
- Quickly addressed building emergency situations.
- Evaluated challenges and pinpointed corrective measures.
- Managed interactions with both vendors and building inspectors.
- Executed maintenance tasks including light plumbing, drywall fixing, painting projects along with mechanical and carpentry duties.
- Performed janitorial duties as required.
- Ensured compliance with financial guidelines for facilities.
Front Desk/Customer Service
Fitness Formula Clubs
Elmhurst
08.2021 - 01.2022
- Addressed customer concerns during direct interactions and calls.
- Handled and resolved client problems promptly, focused on achieving full customer satisfaction.
- Highlighted key aspects of memberships and detailed available activities.
- Suggested and promoted club merchandise.
Maintenance
Fitness Formula Clubs
Elmhurst
04.2019 - 03.2020
- Conducted timely fixes on gym machinery.
- Administered routine checks and ensured proper function of indoor and outdoor pools.
- Perform routine checks on hot tub and sauna systems.
- Supervised the upkeep of all climate control systems.
- Replaced defective valves, faucets and fixtures.
- Conducted general HVAC maintenance on boiler systems.
- Applied paint, spackled surfaces, and installed drywall with precision.
- Performed carpentry tasks.
- Managed the care of outdoor plants.
Customer Service Associate
AMC Theaters
Lombard
08.2010 - 07.2019
- Boosted upselling efforts in both concessions and ticket sales.
- Consistently maintained number one status in Stubs cards sales throughout Lombard for eight consecutive months.
- Received stellar feedback in independent mystery shopper reports.
- Expertise in ensuring accurate cash transactions.
- Skilled in managing diverse customer complaints with composure.
- Conducted onboarding sessions to equip employees with essential skills.
- Showcased exceptional ability to communicate effectively.
- Executed maintenance responsibilities as needed.
Maintenance
Little Friends, Inc.
Naperville
07.2013 - 08.2015
- Collaborated with school staff to finalize numerous work orders.
- Maintained consistent performance of heating, cooling, and ventilation units.
- Replaced malfunctioning valves, faucets, and fixtures promptly.
- Handled comprehensive HVAC repairs for boiler systems.
- Performed painting tasks on walls and surfaces.
- Repaired and maintained woodwork with precision tools.
- Enhanced outdoor aesthetic appeal through strategic landscaping techniques.
- Collected donations from patrons.
Education
High School Diploma -
Glenbard East High School
Lombard, IL06-1989
Skills
- Vendor management
- Building maintenance
- General repairs
- Customer service
- Facility inspections
- Team leadership
- Problem solving
- Grounds management
- Teamwork and collaboration
- Facilities operations
Certification
- Heating, Air Conditioning, Refrigeration & Basic Associated Technology
- Certified – EPA “Universal” Section 608
- Certified – R410A Refrigerant Diagnostics
- Certified - Gastite Flexible Gas Piping
- Certified – Weil-McLain Hot Water Boilers
- Certified – Weil-McLain Steam Boiler Operations
- Certified – Rheem 34” 90 Plus Furnace
References
Available upon request.
Timeline
Facilities Manager
AMC Theaters
02.2022 - 01.2025
Front Desk/Customer Service
Fitness Formula Clubs
08.2021 - 01.2022
Maintenance
Fitness Formula Clubs
04.2019 - 03.2020
Maintenance
Little Friends, Inc.
07.2013 - 08.2015
Customer Service Associate
AMC Theaters
08.2010 - 07.2019
High School Diploma -
Glenbard East High School
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