Paul Novak
Auburn,IL
Summary
Over twenty years of experience managing rent-to-own locations and retail establishments across various companies and states, demonstrating a strong commitment to excellence in customer service. Consistently recognized for delivering exceptional support and fostering positive customer relationships, resulting in a proven track record of success. Expertise includes team leadership, operational efficiency, and strategic sales initiatives that drive revenue growth and enhance customer satisfaction. A proactive approach to problem-solving and a passion for creating outstanding shopping experiences lay the foundation for continued success in the retail industry.
Overview
26
26
years of professional experience
Work History
Store Manager
Rent-A-Center
Jacksonville
07.2001 - Current
- Sales - goals set and achieved by day, week, month, and year
- Collections - daily percentages set
- Merchandising and Display
- Employee Management
- Hiring and Training of Personnel
- Cash Management
- Loss Prevention
- New Product Introduction
- Store Audits
- Managing a portfolio of over 750 accounts and 400 customers, generating over a million dollars in revenue, and averaging thirty percent in profits.
Computer Sales
Staples
Champaign
09.2000 - 05.2001
- Sales: Helping Customers find the right product, from computers to paper products to office equipment.
- Computer repair, troubleshooting, and diagnostics, both hardware and software. Repairing or replacing, if necessary
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
GED -
Adult Basic Learning Exchange
Portland, ME01-1990
Skills
- Sales Forecasting
- Collections
- Loss Prevention
- Store operations
- Training and mentoring
- Store opening and closing
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Team leadership
- Friendly and positive
- Recruitment and hiring
Accomplishments
- Exceeded yearly store sales goals 3 years in a row.
- Managed a store that exceeded company expectations in every category during the twelve quarters.
- Recruited five successful new managers within one year.
Timeline
Store Manager
Rent-A-Center
07.2001 - Current
Computer Sales
Staples
09.2000 - 05.2001
GED -
Adult Basic Learning Exchange