Paul Medrano
Chicago
Summary
Personable and organized with keen understanding of sports management and event coordination. Motivated at fostering teamwork and ensuring efficient operations. Possess solid knowledge of soccer regulations and event planning. Bonded together with strong logistical and communication abilities. Dedicated to creating positive impact by enhancing athlete experiences and streamlining event processes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dispatcher
Clear Logistics
10.2020 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Kennel Worker
Lucky Dog
08.2019 - 09.2020
- Ensured animal safety with proper handling techniques and adherence to facility guidelines.
- Demonstrated compassion toward all animals in our care regardless of breed or background while treating them with respect and dignity.
- Increased client satisfaction by offering attentive customer service and addressing any concerns regarding their pets'' stay at the kennel.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Dog Walker
Kim Walks Dogs
07.2016 - 09.2020
- Provided dogs with exercise and fresh air to promote dog health.
- Made owners comfortable with care by following instructions and meeting dog needs.
- Greeted pet owners warmly to build trust and create lasting relationships.
- Increased client satisfaction by providing timely and attentive care for their pets.
- Built trust with clients by consistently maintaining clear communication regarding their pets'' needs and progress.
Soccer Referee
Amateur Soccer Leagues
06.2015 - 09.2017
- Managed conflicts effectively and efficiently by mediating disputes between players, coaches, and spectators when necessary.
- Monitored and managed soccer games to verify safety and promote good sportsmanship for players.
- Promoted fair play and sportsmanship by consistently applying game rules and officiating with integrity.
- Managed conflict resolutions to encourage professional and positive relationships.
- Mentored and supported new referees to enhance knowledge of fundamentals of game and apply best practices.
- Supported youth soccer programs through refereeing games for various age groups and skill levels while mentoring new referees in training sessions.
Kids Soccer Coach
Super Soccer Stars
07.2015 - 06.2016
- Fostered a safe, positive environment for players to grow both athletically and personally through mentoring efforts.
- Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
- Adopted soccer strategies and tactics to maximize team potential.
- Maintained player safety through careful practice and game supervision.
- Engaged parents, players and staff to maintain open, constructive communications.
- Developed and led age- and ability-appropriate soccer training drills.
Education
Associate of Arts - Liberal Arts
Malcom X College
Chicago, IL05-2016
Skills
- Customer service
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Time management
- Prioritizing calls
- Problem-solving
- Customer relations
- Schedule management
Certification
- Grassroots Referee, Illinois State Referee Committee 06/15/2015
Languages
English
Native or Bilingual
Timeline
Dispatcher
Clear Logistics
10.2020 - Current
Kennel Worker
Lucky Dog
08.2019 - 09.2020
Dog Walker
Kim Walks Dogs
07.2016 - 09.2020
Kids Soccer Coach
Super Soccer Stars
07.2015 - 06.2016
Soccer Referee
Amateur Soccer Leagues
06.2015 - 09.2017
Associate of Arts - Liberal Arts
Malcom X College
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