Paul Knoblock
Bolingbrook
Summary
Dynamic Store Director with a proven track record at Mariano's, excelling in sales leadership and operational efficiency. Expert in inventory management, reducing waste while enhancing product availability. Renowned for developing high-performing teams through effective training and mentoring, fostering a positive work environment that boosts employee morale and customer loyalty.
Overview
28
28
years of professional experience
Work History
Store Director
Mariano's
10.2019 - Current
- Directed daily operations to ensure optimal store performance and customer satisfaction.
- Implemented inventory management strategies to reduce waste and improve product availability.
- Developed staff training programs enhancing team efficiency and service quality.
- Analyzed sales data to identify trends, informing strategic merchandising decisions.
- Fostered a culture of teamwork, resulting in improved employee morale and retention rates.
- Oversaw compliance with safety regulations, ensuring a secure shopping environment for customers and staff.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
- Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Co Manager
Mariano's Fresh Market
01.2013 - 10.2019
- Led team in optimizing inventory management systems to reduce waste and improve stock accuracy.
- Developed training programs to enhance team performance and customer service quality.
- Implemented strategic initiatives to increase sales and drive store profitability.
- Coordinated cross-departmental efforts to ensure seamless operations and customer satisfaction.
- Managed vendor relationships to secure favorable terms and product availability.
- Streamlined scheduling processes to maximize staff efficiency and coverage during peak hours.
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
- Developed comprehensive action plans for underperforming departments, resulting in significant improvements in sales figures and customer satisfaction ratings.
- Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
- Acted as a key liaison between employees and management, facilitating open communication channels and addressing concerns in a timely manner.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Approved regular payroll submissions for employees.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Co Manager
Jewel Osco
01.2006 - 01.2013
- Supervised daily operations to ensure efficiency and compliance with company standards.
- Trained and mentored team members on best practices and customer service techniques.
- Implemented inventory management processes to reduce waste and enhance stock accuracy.
- Collaborated with management to develop promotional strategies that increased customer engagement.
- Coordinated staff schedules to maintain optimal coverage during peak hours, enhancing customer experience.
- Resolved customer complaints effectively, leading to higher satisfaction ratings and repeat business.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
- Coordinated visual merchandising efforts across different departments for cohesive displays that maximized sales potential.
- Oversaw financial management tasks such as budget planning, expense tracking, and payroll administration, contributing to the overall profitability of the store.
Assistant Store Manager
Jewel Osco
01.2003 - 01.2006
- Supervised daily store operations to ensure efficient workflow and exceptional customer service.
- Trained and mentored new staff on company policies, procedures, and best practices.
- Managed inventory levels, optimizing stock availability and minimizing waste.
- Developed promotional displays to enhance product visibility and drive sales performance
Bakery Manager
Jewel Osco
01.1999 - 01.2003
- Supervised daily bakery operations, ensuring product quality and compliance with health standards.
- Trained and mentored staff on baking techniques and customer service best practices.
- Developed and implemented inventory management systems to optimize stock levels.
- Streamlined production processes, enhancing efficiency and reducing waste in the bakery.
- Oversaw scheduling, ensuring adequate staffing during peak hours for optimal service delivery.
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
Overnight Baker
Jewel Osco
01.1998 - 01.1999
- Prepared a variety of baked goods, ensuring quality and freshness throughout overnight shifts.
- Operated industrial ovens and mixers, adhering to safety and operational standards.
- Managed inventory levels, restocking ingredients to maintain production efficiency.
- Implemented new baking techniques to enhance product offerings and customer satisfaction.
Education
High School Diploma -
Buffalo Grove High School
Buffalo Grove, IL1996
Skills
- Sales leadership
- Vendor relationship development
- Brand awareness
- Staff leadership
- People management
- Accounting and finance reporting
- Store operations
- Strategic planning
- Delegation Abilities
- Merchandise planning
- Retail management
- Inventory oversight
- Retail inventory management
- Leadership development
- Policies and procedures
- Operational efficiency
- Friendly and positive
- Training and mentoring
- Team building and leadership
Timeline
Store Director
Mariano's
10.2019 - Current
Co Manager
Mariano's Fresh Market
01.2013 - 10.2019
Co Manager
Jewel Osco
01.2006 - 01.2013
Assistant Store Manager
Jewel Osco
01.2003 - 01.2006
Bakery Manager
Jewel Osco
01.1999 - 01.2003
Overnight Baker
Jewel Osco
01.1998 - 01.1999
High School Diploma -
Buffalo Grove High School