Paul Kay
Galena,IL
Summary
Dedicated professional with strong teamwork and problem-solving skills. Focused on enhancing guest satisfaction through effective communication and collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Captain/Manager
2 Dine 4
Austin,TX
06.2019 - 03.2020
- Operated and maintained equipment to ensure efficient service delivery.
- Assisted in training new crew members on operational procedures.
- Collaborated with team to enhance customer dining experience through effective communication.
- Managed inventory levels to ensure availability of necessary supplies during peak hours.
Server/Bartender
Megu
New York, NY
05.2013 - 02.2015
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed food and beverage orders efficiently, maintaining accuracy and speed during peak hours.
- Collaborated with kitchen staff to synchronize service flow and enhance guest satisfaction.
- Facilitated training sessions for new servers on menu knowledge, service techniques, and restaurant policies.
Server/Bartender
Northwood Country Club
Dallas,TX
04.2011 - 01.2013
- Trained new servers on menu knowledge, service techniques, and restaurant policies.
- Handled cash transactions and processed payments accurately, ensuring financial integrity.
- Resolved customer complaints promptly, improving overall satisfaction and loyalty.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
Education
Texas State University
San Marcos, TXSkills
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
Certification
Wilderness First Responder
Timeline
Captain/Manager
2 Dine 4
06.2019 - 03.2020
Server/Bartender
Megu
05.2013 - 02.2015
Server/Bartender
Northwood Country Club
04.2011 - 01.2013
Texas State University