PAUL JOHNSON
Naperville
Summary
Results-driven sales manager bringing several years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives.
Overview
8
8
years of professional experience
Work History
BDC Manager / Backup Finance Manager
Elmhurst Ford
Bensenville
01.2024 - Current
- Led BDC operations through ownership transition while maintaining performance
- Implemented CRM workflows and trained staff on lead management and follow-up
- Supported F&I operations and ensured compliance and product penetration
- Facilitated smooth adoption of new systems and processes
- Coordinated marketing campaigns to increase dealership visibility and outreach.
Sales Manager / Backup Finance Manager
Honda Libertyville
Libertyville
01.2023 - 01.2024
- Managed sales operations in a 120+ unit/month environment
- Led CRM and process adoption without disrupting performance
- Trained staff and improved close rates and deal structure
- Led sales team to achieve monthly targets and drive customer engagement.
- Managed inventory levels to ensure availability of popular vehicle models.
- Fostered relationships with local businesses to expand customer base and referrals.
- Conducted performance reviews to provide feedback and support employee development.
Finance Manager
Bill Kay Nissan
Downers Grove
01.2020 - 01.2023
- $1,500+ per copy and 45%+ warranty penetration
- Promoted finance products to customers and sales force to increase penetration.
- Managed finance and insurance product offerings for dealership customers.
- Developed relationships with lenders to secure competitive financing options.
- Conducted training sessions for sales staff on F&I processes and compliance.
- Assisted customers in understanding financing terms and insurance products available.
Sales Manager
Bill Kay Nissan
Downers Grove
01.2018 - 01.2020
- Managed sales team to achieve monthly sales goals and performance targets.
- Analyzed market trends and competitor activities to inform sales strategies.
- Cultivated relationships with customers to foster loyalty and repeat business.
- Led weekly meetings to review performance metrics and provide team feedback.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Education
Some College (No Degree) - Criminal Justice
Joliet Junior College
Joliet, ILSkills
- CRM & DMS Adoption
- F&I Optimization
- Sales Process Development
- Product penetration
- Sales strategy development
- Performance analysis
- Relationship building
- Performance management
Open To Travel
True
Open To Relocation
True
Key Impact
- Led teams through CRM/DMS transitions and dealership buy/sell changes
- Improved performance through process, training, and accountability
- Strong understanding of dealership workflows, profit drivers, and systems
Core Expertise
- CRM & DMS Adoption
- Process Implementation
- Dealer Operations Consulting
- BDC Strategy
- F&I Optimization
- Sales Process Development
- Staff Training
- KPI Growth
Timeline
BDC Manager / Backup Finance Manager
Elmhurst Ford
01.2024 - Current
Sales Manager / Backup Finance Manager
Honda Libertyville
01.2023 - 01.2024
Finance Manager
Bill Kay Nissan
01.2020 - 01.2023
Sales Manager
Bill Kay Nissan
01.2018 - 01.2020
Some College (No Degree) - Criminal Justice
Joliet Junior College