PAUL J. MILLER
Chicago
Summary
Motivated Technical Sales Specialist with experience in driving strategic sales growth and improving customer engagement. Possess strong skills in technical product demonstrations, problem-solving and relationship-building which have been leveraged to increase market share. Passionate about fostering long-term client relationships through consistent follow-up and proactive account management. Have made significant contributions to previous work by growing revenue streams and expanding client base.
Overview
18
18
years of professional experience
Work History
Technical Sales Specialist - Regenerative Medicine
Thermo Fisher Scientific Inc.
Chicago
09.2022 - Current
- Collaborated with cross-functional teams to identify customer needs and provide solutions.
- Presented technical product demonstrations to prospective clients and stakeholders.
- Managed customer inquiries and provided expert support on product specifications.
- Developed training materials for sales staff on new product features and benefits.
- Facilitated communication between clients and engineering teams for product customization.
- Identified opportunities for cross-selling products and services to existing customers.
- Provided technical product support for customers including installation, troubleshooting and repair services.
- Maintained relationships with key decision makers in target accounts.
- Attended trade shows, conferences, and industry events to promote products and services.
- Contributed of team revenue each quarter, directly contributing to ranking.
Research Specialist
University Of Chicago
Chicago
10.2019 - 09.2022
- Adapted work processes and methods based on findings and literature review with limited supervision.
- Monitored compliance with institutional, state, and federal regulatory policies, procedures, directives, and mandates; maintained records to ensure compliance with biosafety, radiation safety, animal protocols, compliance reports, instrument maintenance, and supply orders.
- Inspected research data to assess accuracy, validity, and integrity.
- Modified experimental methods based upon interpretation of data.
- Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
- Analyzed laboratory findings to confirm accuracy of results.
- Obtained data from patient medical records, histories and surveys.
- Operated and calibrated equipment in multiple and diverse laboratory environments.
- Managed laboratory teams and delegated tasks to complete experiments.
Lead Quality Assurance Analyst
Edvotek Inc.
Washington
05.2017 - 05.2019
- Led quality assurance initiatives for educational biotechnology products at Edvotek Inc.
- Analyzed test results to improve product performance and customer satisfaction.
- Coordinated efforts between multiple departments to ensure smooth delivery of products within specified timelines.
- Analyzed customer feedback and complaints, identified trends and recommended corrective action plans.
- Drafted detailed reports outlining product performance issues, risks, recommendations and resolutions.
- Executed corrective actions when test controls were outside specified limits.
- Steered process development experiments in the lab and supported scale up processes.
- Maintained detailed documentation of test cases, results, and defect reports for future reference.
- Dispensed expert and courteous technical support to customers inquiring about product specification, experimental procedures and equipment use.
Biology Tutor
Howard University
Washington
09.2014 - 12.2016
- Created special handouts, study guides and assessments to evaluate and boost student knowledge.
- Applied effective learning strategies to improve students' study skills and retention.
- Educated students on study tips and exam strategies.
- Supported teacher instruction by discussing concepts and creating custom practice questions.
- Developed student confidence through attentive instruction in Biology, applying positive reinforcement strategies.
Retail Sales Associate
Kellwood Company
Dallas
07.2010 - 07.2012
- Maintained a strong presence on the sales floor with focus on conversion, ensuring initial walk-ins became a sales transaction.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Fostered excitement in clients by alerting the to new arrivals, in-store events and exclusive promotions, yielding transactions with a high average dollar amount.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Retail Sales Associate
Ralph Lauren
Dallas
09.2008 - 10.2009
- Offered exemplary customer and personal service to each customer, creating a warm and inviting environment, supporting increased sales and customer satisfaction.
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Circulated assigned areas of the sales floor to identify customer service opportunities and maintain the condition of displays.
- Increased product appeal and customer experience by interacting directly with 20 customers per week.
Retail Sales Associate
Coach
Dallas
07.2007 - 08.2008
- Exceeded annual sales goal within the first six months of employment, reaching total sales of over $200,000.
- Maximized sales by providing unparalleled customer service and building long term, quality relationships with customers.
- Converted new patrons to the brand into returning clients by demonstrating product craftsmanship, brand legacy and contemporary style.
- Maintained customer satisfaction while handling full-price product returns quickly and professionally.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Education
Bachelor of Science - Biology, Chemistry
Howard University
Washington, DC 08.2013 - 12/2016
Skills
- Customer service
- Product demonstrations
- Key account management
- Pricing strategy
- Technical presentations
- Territory management
- Trade show participation
- Technical demonstrations
- Sales quota achievement
- Account growth management
- Remote sales
Timeline
Technical Sales Specialist - Regenerative Medicine
Thermo Fisher Scientific Inc.
09.2022 - Current
Research Specialist
University Of Chicago
10.2019 - 09.2022
Lead Quality Assurance Analyst
Edvotek Inc.
05.2017 - 05.2019
Biology Tutor
Howard University
09.2014 - 12.2016
Bachelor of Science - Biology, Chemistry
Howard University
08.2013 - 12/2016
Retail Sales Associate
Kellwood Company
07.2010 - 07.2012
Retail Sales Associate
Ralph Lauren
09.2008 - 10.2009
Retail Sales Associate
Coach
07.2007 - 08.2008