PATTI L. FRANKLIN RN

• Facilitated patient discharge planning in collaboration with physicians, social workers, case managers, therapists, pharmacists, and other healthcare professionals involved in patient care plans.
• Actively participated in quality improvement initiatives within the organization.
• Conducted telehealth visits, providing remote support and monitoring.

• Maintained thorough, accurate and confidential documentation in electronic medical records.
• Updated EHRs throughout shifts with current, accurate information to maintain strict recordkeeping standards.
• Utilize the nursing process as ordered, with E-MAR and EHR charting.
• Conducted assessments to identify patient needs and concerns promptly.
• Administered prescribed medications and treatments with EMARs & EHR in accordance with approved nursing protocols.

• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Achieved cost-savings by developing functional solutions to problems.
• Utilized various software and tools to streamline processes and optimize performance.

* Utilize strong interpersonal skills to

engage conversation with clients

& their supporters.

• Worked with cross-functional teams to achieve goals.
• Identified needs of customers promptly and efficiently.

• Experience utilization review and utilization management to manage healthcare insurance company plans.
• Ensured compliance with policies and procedures via telehealth software.
• Maintained accurate patient records and documentation in electronic systems.
• Familiarity with MCG, InterQual, EMAR, and EHR.
• Familiarity with ASAM criteria for medical necessity to meet the required guidelines for approval or peer review.
• Experience with toggling between software to extract data based facts for approval for services.