Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patrick Waldschmidt

Hudson,IL

Summary

Dynamic and results-driven professional with extensive experience at Menards, excelling in customer service and team collaboration. Proven track record in cash handling and conflict resolution, enhancing customer satisfaction and loyalty. Recognized for exceptional attention to detail and ability to train staff effectively, contributing to a positive work environment and operational success.

Overview

12
12
years of professional experience

Work History

Cashier, Pizza Maker

Caseys's General Stores
08.2024 - Current
  • Processed customer transactions efficiently using POS systems.
  • Managed cash register, ensuring accurate cash handling and balanced drawers.
  • Assisted customers with product inquiries, enhancing overall shopping experience.
  • Maintained clean and organized checkout area, promoting a positive store environment.
  • Collaborated with team members to streamline checkout processes during peak hours.
  • Resolved customer complaints with professionalism, fostering repeat business relationships.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Learned duties for various positions and provided backup at key times.
  • Set up new sales displays each week with fresh merchandise.
  • Prepared high-quality pizzas by following recipes and maintaining consistency in ingredients.
  • Operated pizza ovens and kitchen equipment, ensuring optimal cooking temperatures and timing.
  • Maintained cleanliness of workstations and adherence to food safety standards throughout shifts.
  • Collaborated with team members to streamline pizza production processes during peak hours.
  • Executed customer orders efficiently, ensuring timely delivery and satisfaction with final products.
  • Adapted quickly to changing menu items and special requests while maintaining quality standards.
  • Trained new staff on pizza-making techniques and operational procedures for improved workflow.
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Used pizza cutter to slice pizzas according to size and customer specifications.
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
  • Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
  • Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
  • Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
  • Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or undercooking.
  • Established a positive work environment by fostering effective communication and teamwork among colleagues, contributing to overall job satisfaction and productivity.
  • Prioritized strict adherence to food safety regulations, maintaining a clean work area free from cross-contamination risks at all times.
  • Demonstrated versatility by assisting with other kitchen tasks such as prep work, dishwashing, or front-of-house duties as needed.
  • Ensured adherence to safety procedures and protocols while working in a fast-paced kitchen environment.

Hand Sander, Stainer, Finisher

Whitacers Amish Furniture
08.2021 - 12.2023
  • Maintained clean and organized work areas to enhance workflow and minimize hazards.
  • Assisted in training new team members on operational procedures and equipment usage.
  • Followed quality control protocols to ensure product standards were consistently met.
  • Adapted quickly to changes in production schedules and prioritized tasks accordingly.
  • Demonstrated versatility by quickly learning new tasks as required, increasing value within the team.
  • Used hand tools skillfully to complete tasks accurately and efficiently, minimizing material waste and rework.
  • Improved team productivity by effectively communicating with coworkers and supervisors on project requirements.
  • Fostered a positive working environment by consistently demonstrating professionalism, respect, and collaboration with team members.
  • Showcased exceptional problem-solving skills when faced with unexpected challenges during production runs, ultimately minimizing downtime and keeping projects on track.
  • Assisted with mowing, weeding and maintenance of grounds.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Maintained clean, orderly work environment free of hazards.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.
  • Strapped items down over protective padding to secure throughout transportation.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.

Sales Associate

Menards
09.2013 - 08.2021
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained knowledge of current promotions to effectively communicate offers to customers.
  • Organized merchandise displays to optimize sales floor layout and improve visibility.
  • Processed transactions accurately using point-of-sale systems for seamless checkout experience.
  • Collaborated with team members to ensure timely restocking of inventory on sales floor.
  • Addressed customer concerns promptly, ensuring high levels of satisfaction and retention.
  • Monitored store cleanliness and organization, contributing to a welcoming shopping environment.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

1st Assistant Department Manager

Menards
07.2014 - 03.2017
  • Assisted in managing daily operations, ensuring efficient workflow and optimal staff performance.
  • Developed training materials for new employees, enhancing onboarding efficiency and knowledge retention.
  • Coordinated inventory management processes, maintaining stock accuracy and availability for customers.
  • Implemented merchandising strategies to optimize product displays and increase sales visibility.
  • Conducted employee performance evaluations, providing constructive feedback to foster professional growth.
  • Monitored compliance with safety regulations, promoting a safe work environment for all staff members.
  • Resolved customer inquiries and complaints swiftly, improving overall customer satisfaction ratings.
  • Collaborated with other departments to achieve company-wide goals and improve overall performance.
  • Played an instrumental role in helping the department exceed annual sales targets consistently.
  • Managed daily operations, overseeing staff schedules, inventory management, and budgeting.
  • Championed safety protocols within the department, resulting in fewer accidents or incidents among staff members.
  • Increased customer satisfaction with exceptional service and timely resolution of concerns.
  • Boosted employee morale by recognizing individual achievements, fostering teamwork, and promoting professional development opportunities.
  • Enhanced department efficiency by streamlining processes and implementing innovative solutions.
  • Provided exceptional support to Department Manager as needed on critical decision-making tasks, project management activities, or handling escalated issues from customers or employees alike.
  • Implemented cost-saving measures to minimize expenses while maintaining quality standards.
  • Established clear expectations for staff performance through regular meetings, goal-setting sessions, and performance evaluations.
  • Reduced employee turnover by creating a positive work environment through open communication and regular feedback.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

2nd Assistant Department Manager

Menards
03.2014 - 03.2015
  • Assisted in daily store operations, ensuring a smooth workflow and customer satisfaction.
  • Collaborated with team members to maintain inventory accuracy and product availability.
  • Executed merchandising strategies to enhance product presentation and drive sales.
  • Managed customer inquiries, providing prompt resolution and fostering positive experiences.
  • Trained new staff on operational procedures, promoting teamwork and efficiency.
  • Supported promotional events by organizing displays and engaging with customers actively.
  • Contributed to safety initiatives, adhering to protocols to maintain a secure shopping environment.
  • Championed continuous improvement initiatives within the department or organization leading to increased efficiency levels.
  • Enhanced workplace morale by fostering a positive and collaborative environment for team members.
  • Implemented innovative strategies to address challenges during project execution, resulting in successful outcomes.
  • Increased department productivity through effective delegation and supervision of tasks.
  • Provided exceptional customer service by addressing concerns promptly and providing timely resolutions.
  • Assisted in the successful completion of projects by coordinating schedules and managing deadlines.
  • Improved team efficiency by streamlining communication and implementing organizational systems.
  • Developed strong relationships with clients, ensuring their needs were met and expectations exceeded.
  • Facilitated effective meetings that promoted open dialogue, kept team members on track, and resolved issues quickly.
  • Mentored junior staff members, contributing to their professional development and career advancement.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.

Education

High School Diploma - General Studies, Foreign Language (German)

Normal Community West Highschool
Normal, IL
08.2013

Skills

  • Customer service
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Reliability and punctuality
  • Written and verbal communication
  • Professionalism and courtesy
  • Issue resolution
  • Complex Problem-solving
  • POS system operations
  • Staff training
  • Attention to detail
  • Reports and documents
  • Fraud prevention awareness
  • Identification checks
  • Liquor regulations and compliance
  • Multitasking and organization
  • Credit card processing
  • Basic math
  • Exchanges processing

Timeline

Cashier, Pizza Maker

Caseys's General Stores
08.2024 - Current

Hand Sander, Stainer, Finisher

Whitacers Amish Furniture
08.2021 - 12.2023

1st Assistant Department Manager

Menards
07.2014 - 03.2017

2nd Assistant Department Manager

Menards
03.2014 - 03.2015

Sales Associate

Menards
09.2013 - 08.2021

High School Diploma - General Studies, Foreign Language (German)

Normal Community West Highschool

Similar Profiles

CREATE PROFILE
Patrick Waldschmidt