Patrick Thomas
Chicago
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
General Manager
Culver’s
- Train and hire crew members to fulfill company values and policies
- Maintain proper inventory levels while training management to understand procedures
- Develop systems to uphold company standards and policies.
Kitchen/Bar Manager
AMC Entertainment
- To oversee the inventory levels of BOH operations
- Develop weekly inventory variance action plans to improve operations across entire company.
Supervisor
AMC Entertainment
- Continuing to be very involved and dedicated to company values while adding a distinct and polished touch to everyday operations as well as leading a crew with unique tasks and development.
Manager
Culver’s
- Have created countless memories for neighboring communities through training a crew on superior customer service
- Was trained and developed to become one of the top members of management
- Caught the attention of corporate members through hard and outstanding leadership.
Supervisor
AMC Entertainment
- Successfully managed a trained a film crew unit in a theatre that seats high for attendance numbers that are among the highest in Chicago market
- Acknowledged on incalculable occasions for superior up-keeping of AMC company values and standards through outstanding Guest Connections
- Ongoing amount of guest compliments exceed reputation flawlessly.
Film Crew
AMC Entertainment
- Outstanding work ethic and communication skills have been praised by guests on daily occasions
- Awarded January 2012 Associate of the Month after three months of full active duty.
Supervisor
American Enterprises
- Managed the activities on 30 refurbishment projects of public-school auditoriums based throughout Chicago and surrounding Suburban areas
- Supervised an average work force of 20 painters per project
- Mature and structured approach to job allowed me to swiftly grow within the ranks of the company.
Digital Photo Specialist
Walgreens
- Ran photo lab at night superbly by keeping tasks to be completed fulfilled instantly
- Gained praise from management through experienced customer service skills and overall work ethic.
Service Clerk
Walgreens
- Consistently worked a full-time schedule while enrolled 15 credit hours at NIU
- Displayed beyond than credible workmanship to outshine fellow co-workers and receive strong positives acknowledgements from management daily.
Senior F&B Manager
Marcus Cinemas
10.2021
- Constant monitoring, ordering, and controlling inventory levels to meet unpredictable business levels
- Inspecting and accepting food and liquor deliveries as they arrive
- Developing a steady relationship with product vendors
- Proactive hiring, training, and scheduling of theatre associates to ensure we have a dependable roster of crew
- Interacting with and performing effective crowd control during bust periods
- Also, while filling in for staff shortages
- Ensuring Food and Beverage operations are top notch and meet state/company standards for safety and cleanliness
- Preparing prep charts and schedules for BOH staff to follow independently.
Managing Director
Kerasotes Theatres
06.2022 - 06.2024
- Providing an Iconic experience to every guest that walked in our doors by delivering daily goals to our staff.
- Overseeing the day to day operations of one of a Chicago's top grossing theatres which generated $15 million in revenue for the year 2023.
- Establishing a culture of management which translated to the constant development and discovery of top talent within the community/industry.
- Effective management of yearly budgets through the oversee of management.
- To ensure affluent margins are produced within income statements
Kitchen/Bar Manager
AMC Entertainment
03.2020 - 12.2020
- Maintain inventory levels and improve weekly variances
- Train Cooks on company culinary standards such as product display and speed of service
- Deliver an outstanding guest experience through amazing execution of procedures.
General Manager
Culver’s
- 02.2020
- Establish an effective work environment in which customer service is top-notch at every opportunity
- Train management team and hold them to a standard that will promote constant financial growth
- Create, develop, and maintain business plan to effectively improve financial goals.
Education
Business Major -
Northern Illinois University
DeKalb, IL05.2009
Gwendolyn Brooks College Preparatory Acad.
Chicago, IL06.2006
Skills
- Aloha POS Systems
- MS Office (Word, Excel, PowerPoint)
- Vista Software
- Radiant Software
- Customer Relationship Management
- Project Management
- Business Administration
- P&L Management
- Account Management
- Quality Management
- Contract Negotiations
- Expense Control
- Schedule Management
- Vendor Sourcing
- Training and coaching
- Operations Management
Certification
- Illinois Food Manager Certification
- ServSafe Food Safety Certification
- Illinois BASSET Certification
References
- Marcus Waller, Business Owner, (708)539-5711
- Wavie Johnson, Business Partner/Business Owner J&J LLC, (708)265-8018
- Angela Hughes, AMC Theatres Manager, Chicago, IL, (773) 941-0079
Timeline
Managing Director
Kerasotes Theatres
06.2022 - 06.2024
Senior F&B Manager
Marcus Cinemas
10.2021
Kitchen/Bar Manager
AMC Entertainment
03.2020 - 12.2020
General Manager
Culver’s
Kitchen/Bar Manager
AMC Entertainment
Supervisor
AMC Entertainment
Manager
Culver’s
Supervisor
AMC Entertainment
Film Crew
AMC Entertainment
Supervisor
American Enterprises
Digital Photo Specialist
Walgreens
Service Clerk
Walgreens
General Manager
Culver’s
- 02.2020
Business Major -
Northern Illinois University
Gwendolyn Brooks College Preparatory Acad.
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