Patrick O'Shea

• Scheduled 60+ Certified Traveling Trainers for NRO's in new and existing markets.
• Supported 80+ NRO's coast-to-coast.
• Set pars for truck ordering, and guided new leaders with systems and routines.
• Focus on Eyes of our Crew, and Eyes of our Customers.
• Focus on Crew Journey development, and internal promotes.

• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Developed, implemented, and managed business plans to promote profitable sales.
• Reconciled cash and credit card transactions to maintain accurate records.
• Successfully opened and support 80+ New Restaurant Openings coast-to-coast.

Worked closely with team members to schedule breaks and shifts to meet state regulations.

• Kept employees operating productively and working on task to meet business and customer needs.
• Trained and mentored new employees to maximize team performance.
• Became a Certified Training Restaurant within 90 days of GO day- training NIP Restaurant Support Office Crew and MIT.
• Acknowledge when Crew complete Zone's, hit hourly milestones, and earn Specialist ratings.
• Perfect opportunity to share personalized recognition like a card, or a mention in a pre-shift briefing.

• Addressed guest needs, questions, or concerns to create optimum experience onboard.
• Worked front counter, drive-thru and kitchen zone.
• Opportunity to become a Certified Traveling Trainer, developing NROs in new and existing markets.