Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patrick Henneberry

Schaumburg

Summary

Dynamic concierge professional with a proven track record at Encore Village, excelling in visitor management and emergency coordination. Skilled in access monitoring and customer interaction, I foster strong relationships while ensuring service excellence. Proficient in Microsoft Office, I consistently deliver outstanding results in high-pressure environments.

Overview

6
6
years of professional experience

Work History

Concierge/Receptionist Coordinator

Encore Village
Schaumburg
07.2023 - Current
  • Greeting guests, family members, vendors/contractors, potential residents, and their family members.
  • Answering and responding to incoming phone calls, monitoring access to campus facilities via a camera monitor system to ensure compliance with proper identity and name badge protocols for all entrants, and proper monitoring of vestibule entrances.
  • Ensuring a prompt response, and when indicated, elevating any and all resident emergencies with Security personnel and coordinating with outside local paramedics and ambulance responders.
  • Over my tenure, I have built meaningful relationships with residents, their families, and caregivers, becoming their go-to concierge professional to ensure service excellence at Encore Village.

Customer Service Representative

Enterprise Rent-A-Car
Schaumburg
10.2021 - 05.2023
  • Answered customer inquiries in person at counter or via phone, email, and chat.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Identified opportunities for upselling additional products or services based on customer needs.

Customer Service Cashier

Salvation Army Thrift Store
Roselle
02.2019 - 08.2021
  • Greeted customers and provided friendly customer service.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Part time position

Education

Bachelor of Arts - Philosophy And Theology

Niles College of Loyola University (attended)
Chicago, IL

Skills

  • Visitor management
  • Emergency coordination
  • Access monitoring
  • Telephone etiquette
  • Microsoft Office
  • Customer interaction

Timeline

Concierge/Receptionist Coordinator

Encore Village
07.2023 - Current

Customer Service Representative

Enterprise Rent-A-Car
10.2021 - 05.2023

Customer Service Cashier

Salvation Army Thrift Store
02.2019 - 08.2021

Bachelor of Arts - Philosophy And Theology

Niles College of Loyola University (attended)

Similar Profiles

CREATE PROFILE
Patrick Henneberry