Patrick Coleman
Lockport
Summary
- Results-driven senior manager with a proven track record in driving profitability and operational success in the restaurant industry. Expertise in leading teams to exceed sales targets while maintaining high customer satisfaction levels. Strong leadership and financial acumen, with a focus on strategic planning and effective business management. Committed to fostering collaboration and achieving organizational goals through clear communication and decisive action.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Managing Partner
Venture Kitchen
10.2023 - Current
- Successfully opened multiple new suburban locations.
- Conduct orientation, coach and train all managers and employees to adhere to company Standard Operating Procedures through created training materials.
- Implemented marketing strategies to drive catering and 3rd party sales with minimal impact on labor through LSM and 3rd party offers.
- Build out of toast platform for guest friendly kiosk ordering.
- Successfully opened multiple new suburban locations. A fast casual/made to order concept
Regional Director
Craveworthy Brands
03.2020 - 10.2023
- Oversee store operations and leadership.
- Recruit, train, and evaluate store leadership.
- Build customer loyalty through guest feedback and exceptional service.
- Manage inventory and supply chain to ensure quality.
- Collaborate on business goals and analyze KPIs for continued growth.
Area General Manager
BD’S MONGOLIAN GRILL
Naperville
03.2015 - 03.2020
- Ensures guest service meets company standards and customer satisfaction is maintained daily.
- Enhanced operational success through effective staffing, training, adherence to OSHA regulations and ensuring well-timed customer service.
- Conduct orientation, coach and train all employees in implementation of everyday tasks and to maximize sales.
- Implemented inventive marketing strategies to drive increased sales with minimal impact on labor budgeting.
- Consistently maintaining positive flow on profit and loss statement for a unit generating 2.5 million per year.
- Consistently control profits and losses by following company guidelines for labor and inventory management.
Assistant General Manager
BD’S MONGOLIAN GRILL
Naperville
04.2014 - 03.2015
- Assist the General Manager in day-to-day operations.
- Consistently controlled and maintained low Cogs numbers by keeping the proper amount of inventory on our shelves and by rotating products to minimize waste.
- Responsible for the hiring and scheduling of all BOH Teammates.
Education
BACHELOR OF BUSINESS ADMINISTRATION - Hospitality Management
ROBERT MORRIS UNIVERSITY
01.2010
Communications -
SAINT XAVIER UNIVERSITY
01.2008
Skills
- Sales goal achievement
- Operational training
- Team leadership
- Problem solving
- Effective communication
- Growth strategies
- Staff mentoring
- KPI tracking
- Pressure performance
- Customer satisfaction
- Cash handling
Certification
- Food Protection Manager Certification
- Illinois BASSET Certification
Timeline
Managing Partner
Venture Kitchen
10.2023 - Current
Regional Director
Craveworthy Brands
03.2020 - 10.2023
Area General Manager
BD’S MONGOLIAN GRILL
03.2015 - 03.2020
Assistant General Manager
BD’S MONGOLIAN GRILL
04.2014 - 03.2015
BACHELOR OF BUSINESS ADMINISTRATION - Hospitality Management
ROBERT MORRIS UNIVERSITY
Communications -
SAINT XAVIER UNIVERSITY