Patricia (Trisha) Headman
Springfield
Summary
Dedicated Business Manager at Wellspring Counseling, LLC with over a decade of experience in running the practice. Thrive on daily interactions with clients and potential clients. Skilled in effectively screening clients and matching them with the therapist who best suits their needs. Take charge of crucial administrative tasks including payroll, taxes, and liaising with insurance companies for contracts and claims. Meticulous attention to detail ensures the smooth maintenance of both business and client records.
Overview
10
10
years of professional experience
Work History
Business Manager
Wellspring Counseling, LLC
05.2014 - Current
- Established beginning relationships with clients and families through effective communication and compassionate care in starting services.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Increased revenue through effective billing and collection processes, ensuring timely reimbursements from insurance providers.
- Enhanced patient satisfaction by streamlining appointment scheduling and implementing efficient check-in procedures.
- Established and maintained contracts with insurance companies.
- Ordered all office supplies and kept check on inventory levels.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Oversaw accounting, budgeting, and financial reporting.
- Calculated payroll deductions by accurately using Quickbooks and processed payroll to meet preset requirements.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Facilitated year-end reporting by preparing accurate W-2 forms for all employees within required deadlines.
- Developed custom spreadsheets that improved efficiency when calculating commissions, bonuses, or other special pay circumstances.
Education
Master of Arts - Human Development Counseling
University of Illinois At Springfield
Springfield, IL05-2026
Bachelor of Science - Family Science/Human Development
Brigham Young University
Provo, UT04-1992
Skills
- Customer Service
- Employee Management
- Documentation And Reporting
- Customer Relations
- Data Collection
- Financial Management
- Contract Management
- Customer Service Management
- Payroll Administration and Timekeeping
Timeline
Business Manager
Wellspring Counseling, LLC
05.2014 - Current
Master of Arts - Human Development Counseling
University of Illinois At Springfield
Bachelor of Science - Family Science/Human Development
Brigham Young University
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