Patricia M Arroyo
Morton Grove
Summary
Senior Consultant with 20+ years of experience in financial services, specializing in portfolio transitions, trade coordination, and cross-functional. Proven ability to manage complex implementations, ensuring seamless delivery across asset managers, custodians and internal teams. Recognized for attention to detail, and the ability to bridge operational and client-facing functions.
Overview
20
20
years of professional experience
Work History
Senior Consultant, Restructure Solutions Team
Northern Trust
09.2020 - Current
- Collaborated with teams to enhance operational efficiency and service delivery.
- Facilitated workshops to educate clients on investment strategies and tools.
- Managed project timelines to ensure timely completion of consulting engagements.
- Conducted market research to inform strategic recommendations for clients.
- Implemented best practices in risk management across client portfolios.
Consultant, Client Services-Investment Operations
Northern Trust
08.2015 - 08.2020
- Provide middle office support to Institutional Clients with a combined $200+ billion in assets under management.
- Communicate daily with 15 clients, monitor domestic/international trade activity (Equities/Bonds) and ensure all trades are matched and settled.
- Liaise with clients to facilitate their set up on internal platforms, including setting up settlement, FX and cash instructions on NT systems.
- Daily interaction with clients, brokers, custodians and other third party providers while utilizing WTS, Omgeo CTM/Alert, Bloomberg and Fail Station.
- Identify, resolve and reconcile client trade breaks, commission discrepancies and ensure that all trade details are posted and settled accurately. Primary contact for all trade and settlement activities, including pre-fails, fails, and claims.
- Responsible for cash management including Foreign Exchange, subscriptions, redemptions and other client directed cash (including wires).
- Support management with analysis to resolve time sensitive issues to limit/eliminate exposure for potential loss.
- Provide manager metrics measuring broker and custodian errors to provide to our clients.
- Responsible for other ad-hoc projects, including procedures and various initiatives to improve efficiency.
Senior Associate, Investments and Treasury
CNA Insurance
07.2014 - 08.2015
- Communicate daily with clients, portfolio managers, brokers and traders regarding Equities and Bonds trade activity as well as complex trade settlements (such as Mortgage Backed Securities, Convertible Bonds, Global and Foreign Exchange transactions) accurately and timely.
- Responsible for reviewing the accuracy and legality of all transactions regarding trade, Corporate Actions and bank/asset reconciliation issues.
- Monitor long term, short term settlements and Futures and Options Trade Activity.
- Set up new investments on internal system (Maximis) and ensure trade flow from Bloomberg to Maximis is seamless.
- Maintain and responsible for CNA’s state regulated reserve requirements throughout the United States and ensure that the assets on reserve are either cash or marketable investments.
- Assist in the implementation of new or enhanced investment functions within internal systems and responsible for testing the new releases and ensuring system updates are properly tested.
- Prioritize and manage multiple projects regarding trade, statutory deposits, data management and system enhancements.
- Mentor and provide cross-training to junior analysts.
Senior Associate, Investment Operations
Guggenheim Partners, LLC
08.2013 - 07.2014
- Responsible for supporting the Operations and Business Development efforts of new clients such as institutional investors and ultra-high net worth individuals with approximately $127 billion in combined total assets.
- Work daily with various transitions managers about new and existing client set-up requirements and ensure all are requests are taken care of in a timely manner.
- Submit account opening requests to different systems (Blackrock Solutions and Charles River) or manual forms and monitor the progress of the requests, following up with responsible teams when necessary.
- Extensive communication with Client Service, Sales Manager, Portfolio Management, Compliance, Legal, Data Management, and all Operations departments.
- Coordinate account set-up with Custodian Bank and Prime Brokers and conduct regular meetings throughout the On-Boarding process.
- Responsible for overseeing and processing all investor subscriptions and redemptions and all subsequent movement of cash.
- Responsible for other ad-hoc projects, including various initiatives to improve data integrity and the roll-out of multiple new products and systems.
- Promote ideas for process improvement and assist in their implementation.
- Mentor and provide cross-training to junior analysts.
Senior Analyst, Client Services-Investment Operations
Northern Trust
04.2010 - 08.2013
- Provide middle office support to Institutional Clients with a combined $200 billion in assets under management.
- Liaise with clients to facilitate their set up on internal platforms, set up reporting requirements, and set up settlement, FX and cash instructions on proprietary systems.
- Monitor domestic/international trade activity (Equities, Bonds, OTC/ETD Derivatives, FX’s), ensuring all trades are matched and settled. Daily interaction with clients, brokers, custodians and other third party providers while utilizing Omgeo CTM/Alert, Bloomberg and Fail Station.
- Identify, resolve and reconcile client trade breaks, commission discrepancies and ensure that all trade details are posted and settled accurately. Primary contact for all trade and settlement activities, including pre-fails, fails, and claims.
- Responsible for cash management including Foreign Exchange, subscriptions, redemptions and other client directed cash.
- Reconcile cash and positions to ensure accurate portfolio holdings are available to traders and portfolio managers.
- Support management with analysis to resolve time sensitive issues to limit/eliminate exposure for potential loss.
- Mentor and provide cross-training to junior analysts.
Futures/Options Analyst-Listed Derivatives Operations
Goldman Sachs
07.2006 - 03.2009
- Supported the clearing and settlement of Futures and Options contracts while liaising with exchanges, clearing houses as well as with Sales and Execution desks to ensure the timely and accurate settlement of Futures and Options contracts.
- Clearing included the management of pre-settlement credit exposures, trade allocation, post-trading, and ensuring trades were being settled in accordance with market rules, reporting/monitoring and risk margining.
- Worked collaboratively under tight deadlines with traders and brokers while overseeing securities transaction, trade position transfers and margin accounts for Futures and Option Trades.
- Resolved and reconciled all trade discrepancies impacting trade balancing (Top day, T+1 and T+2).
- Worked with multiple project teams to improve process flows and enhance productivity.
- Worked extensively with foreign markets, including the European Exchanges (Eurex, Liffe, and ICE) and Singapore Exchanges (Hong Kong Futures Exchange, Sydney Futures Exchange and Simex).
- Actively involved in college recruiting process for new analysts, provide cross-training to junior analysts.
Education
Master of Business Administration - Finance/Management
DePaul University
Chicago, IL06-2021
Bachelor of Science - Commerce/Finance
DePaul University
Chicago, IL06-2006
Skills
- Portfolio Transitions & Implementation
- End-to-End Project Ownership
- Client & Asset Manager Coordination
- Process Improvement & Efficiency
- Financial Markets & Securities Knowledge
- Teamwork mindset
Languages
Spanish: Native/Bilingual
Timeline
Senior Consultant, Restructure Solutions Team
Northern Trust
09.2020 - Current
Consultant, Client Services-Investment Operations
Northern Trust
08.2015 - 08.2020
Senior Associate, Investments and Treasury
CNA Insurance
07.2014 - 08.2015
Senior Associate, Investment Operations
Guggenheim Partners, LLC
08.2013 - 07.2014
Senior Analyst, Client Services-Investment Operations
Northern Trust
04.2010 - 08.2013
Futures/Options Analyst-Listed Derivatives Operations
Goldman Sachs
07.2006 - 03.2009
Bachelor of Science - Commerce/Finance
DePaul University
Master of Business Administration - Finance/Management
DePaul University
Activities and Honors
LLHC – The Latin Heritage Leadership Council (Northern Trust), ALPFA - Association of Latino Professionals in Finance and Accounting, Chicago Scholars - Assist the homeless in their effort to achieve lasting success by providing training and permanent job placement