Patricia Kitner Fridrich

• Answered customer inquiries regarding billings, payments, account status.
• Maintained accurate records of collections, adjustments and denials in the system.
• Tracked changes in legislation that could affect billing procedures.
• Provided support to other departments within the organization as needed.
• Reviewed medical records to ensure accuracy of billing information and patient data.
• Answered customer questions to maintain high satisfaction levels.
• Processed invoice payments and recorded information in account database.
• Collected, posted and managed patient account payments.
• Submitted claims to insurance companies.

Processed claims efficiently and dispatched to appropriate parties.

Managed payment processing from payers and patients to ensure timely transactions.

Sent statements promptly to maintain clear communication with clients.

Balanced month-end financials to ensure accuracy and compliance.

Facilitated communication with providers and patients to address inquiries effectively.

Handled credentialing and license renewals for providers, adhering to regulatory standards.

• Oversaw payroll and payment processes to ensure timely employee compensation.
• Managed staffing operations to maintain optimal team performance.
• Trained staff across various roles, enhancing operational efficiency.
• Assisted providers at the front desk to improve patient experience.