Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Patricia Yates

Dolton

Summary

Proven Personal Assistant and Security Officer with a track record of enhancing client and patron safety at Illinois Department of Human Services Rehabilitation and American Heritage Protective Services Inc. Excelling in time management and customer service, I significantly improved living conditions and security measures. Skilled in emergency response and confidentiality, my strong work ethic ensures efficiency and reliability in high-stakes environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Personal Assistant

Illinois Department of Human Services Rehabilitati
03.2019 - Current
  • Service client’s daily needs
  • Ensured medications are taken properly by client
  • Assist with dressing and grooming
  • Maintain the cleanliness of the living areas

Security Officer

American Heritage Protective Services Inc.
01.2023 - 05.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority. Making guests sign in and show their driver license.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury. Writing emergency reports
  • Patrolled and monitored premises in company vehicle or by foot.
  • Answering resident calls, escort the paramedics or the fire department to the residence rooms if necessary.

Security Officer

Securtias Security Services
10.2020 - 04.2022

Ensured safety and security for all patrons

Monitored parking grounds

Ensured all patrons provided valid gate pass for entry and exit the auction

Examined vehicle trackers within fleet

Security Officer

Illinois Security Professionals
01.2020 - 05.2020
  • Customer service
  • Acted quickly during emergency situations with the residents, writing daily reports, writing emergency reports
  • Patrolled and monitored premises in company vehicle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Personal Assistant

Addus Home Health Care
05.2012 - 12.2018
  • Service clients daily needs
  • Ensured medications were taken by clients within a timely manner
  • Assisted with bathing, dressing, and grooming
  • Prepared meals and attended in service meetings

Secretary

Riverdale Inspection Service
05.2015 - 08.2015
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or filing out paperwork
  • Answered residence phone calls, and scheduling appointments
  • Located properties with the village that was in violation of ordinances
  • Assisted with setup of various community events such as back to school, and forth of July

Education

Associate Of Science - Criminal Justice

South Suburban College of Cook County
South Holland, IL
05.2019

Skills

  • Time management
  • Customer service
  • Strong work ethic

Certification

Baton/Handcuff/OC Spray

20 hour unarmed basic security officer training course

Timeline

Security Officer

American Heritage Protective Services Inc.
01.2023 - 05.2023

Security Officer

Securtias Security Services
10.2020 - 04.2022

Security Officer

Illinois Security Professionals
01.2020 - 05.2020

Personal Assistant

Illinois Department of Human Services Rehabilitati
03.2019 - Current

Secretary

Riverdale Inspection Service
05.2015 - 08.2015

Personal Assistant

Addus Home Health Care
05.2012 - 12.2018

Associate Of Science - Criminal Justice

South Suburban College of Cook County
Patricia Yates