Patricia Wright-Henczel
Minooka,IL
Summary
Adept at juggling multiple tasks and maintaining a calm demeanor, I honed my customer service and problem-solving skills at The Home Depot Inc. Recognized for reducing wait times and fostering customer loyalty, my expertise in call center operations and collaborative teamwork consistently enhances client satisfaction and team efficiency.
Overview
25
25
years of professional experience
Work History
Customer Service Desk
The Home Depot Inc
04.2000 - 11.2024
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
- Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
- Demonstrated excellent multitasking skills by juggling multiple tasks simultaneously while maintaining attention to detail and accuracy.
- Developed rapport with customers through genuine care for their needs, fostering loyalty within the client base.
- Collaborated with team members to ensure seamless customer support across multiple channels.
- Provided personalized assistance to customers, tailoring solutions based on individual needs and preferences.
- Recognized as a reliable resource among peers due to extensive product knowledge gained through continuous learning efforts.
- Leveraged strong problem-solving abilities to address unique customer situations effectively while adhering to company guidelines.
- Participated in ongoing professional development opportunities aimed at boosting service desk operations knowledge and skills.
- Managed high call volumes with exceptional professionalism, maintaining a positive attitude during peak hours.
Education
Some College (No Degree) - Accounting
College of DuPage
Glen Ellyn, ILSkills
- Active learning
- Call center experience
- Customer focus
- Complaint handling
- Customer service
- Data entry
- Customer service expert
- Appointment scheduling
- Complaint resolution
- Call center operations
- Staff education and training
- Teamwork and collaboration
- Problem-solving skills
- Calm and professional under pressure
Timeline
Customer Service Desk
The Home Depot Inc
04.2000 - 11.2024
Some College (No Degree) - Accounting
College of DuPage
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