Patricia Waugh
Island Lake
Summary
Results-focused dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
29
29
years of professional experience
Work History
Hairstylist, Salon Owner
Hairdirectors
08.1992 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Counted and documented opening and closing cash amounts daily.
- Resolved guest complaints about service or style.
Education
Cosmetology Education
Waukegan School of Cosmetology
High School Diploma -
Lake Forest High School
Lake Forest, ILSkills
- Retail Sales Customer Service
- Customer Relations
- Sales Expertise
- Customer Service
- Professional Telephone Demeanor
- Customer Consulting
Additional Information
Volunteered for film festival - 11years
beer festival-10 years
community volunteer
Timeline
Hairstylist, Salon Owner
Hairdirectors
08.1992 - 12.2021
Cosmetology Education
Waukegan School of Cosmetology
High School Diploma -
Lake Forest High School
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