Patricia Tolson
Chicago
Summary
Enthusiastic professional with experience as a Shift Leader and Assistant. Strong in relationship building, progress monitoring, and goal setting, contributing to enhanced performance and operational efficiency. Ready to leverage these strengths to create impactful experiences.
Overview
4
4
years of professional experience
Work History
Teacher's Assistant
L&L Academy
1154 W Belmont
10.2024 - Current
- Assisted lead teacher in developing engaging lesson plans and instructional materials.
- Fostered strong relationships with parents through regular communication about student progress and areas for growth.
- Served as a positive role model for students by demonstrating professionalism and respectfulness.
- Supported classroom management to create a positive learning environment for students.
- Monitored student progress, providing feedback to support academic growth and achievement.
- Participated in professional development workshops to enhance instructional skills and techniques.
Shift Leader
UniUni
Naperville, IL
08.2022 - 10.2024
- Supervised daily operations to ensure efficient workflow and optimal team performance.
- Developed event concepts and themes, aligning with client objectives and brand identity.
- Implemented process improvements that enhanced productivity and reduced errors.
- Developed training materials that improved onboarding efficiency for new employees.
- Coordinated shift schedules to optimize staffing levels during peak hours.
- Resolved customer inquiries and complaints, ensuring high satisfaction rates.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Managed vendor relationships to optimize costs and service quality.
Education
High School Diploma -
Downers Grove South
Downers Grove, ILSkills
- Problem-solving
- Goal setting and tracking
- Effective communication
- Calm and patient demeanor
- Computer skills
- Relationship building
- Complex Problem-solving
- Material preparation
- Progress monitoring
- Flexible schedule
Timeline
Teacher's Assistant
L&L Academy
10.2024 - Current
Shift Leader
UniUni
08.2022 - 10.2024
High School Diploma -
Downers Grove South