Patricia Rutkowski
Student
Franklin Park,IL
Summary
Effective Student committed to learning, developing skills in major of Health Science Technology and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
5
5
years of professional experience
20
20
years of post-secondary education
1
1
Language
Work History
Patient Relations Specialist
Bright Light Medical Imaging
Elk Grove Village, IL
04.2023 - Current
- Collaborated with healthcare providers to ensure optimal patient care and communication.
- Facilitated the resolution of billing issues by collaborating with financial departments and advocating on behalf of patients when necessary.
- Contributed to a positive work environment by maintaining a professional attitude and offering assistance where needed.
- Provided exceptional customer service through active listening and empathetic support during challenging situations.
- Ensured all relevant documentation was properly filed, keeping records up-to-date for future reference and easy access.
- Managed difficult conversations with upset or dissatisfied patients, demonstrating professionalism while working towards an amicable resolution.
- Developed strong rapport with patients, fostering trust and open communication lines.
Lifeguard
Pool On Pacific
Franklin Park, IL
05.2019 - 05.2023
- Reduced the number of rule violations with clear signage and consistent enforcement of policies.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Promoted water safety awareness with educational presentations to community groups.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
Education
Bachelor's of Health Science Technology - Diagnostic Medical Sonography
Elmhurst College
Elmhurst, IL 01.2023 - Current
Associate of Arts -
Triton College
River Grove, IL 08.2021 - 12.2022
High School Diploma -
East Leyden High School
Franklin Park, IL 08.2017 - 05.2021
No Degree - Polish School
Polska Katolicka Szkoła Im. Świętego Ferdynanda
Chicago, IL 08.2006 - 05.2020
Skills
Professionalism and Ethics
undefinedTimeline
Patient Relations Specialist
Bright Light Medical Imaging
04.2023 - Current
Bachelor's of Health Science Technology - Diagnostic Medical Sonography
Elmhurst College
01.2023 - Current
Associate of Arts -
Triton College
08.2021 - 12.2022
Lifeguard
Pool On Pacific
05.2019 - 05.2023
High School Diploma -
East Leyden High School
08.2017 - 05.2021
No Degree - Polish School
Polska Katolicka Szkoła Im. Świętego Ferdynanda
08.2006 - 05.2020
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