Patricia Rutkowski
Student
Franklin Park,IL
Summary
Effective Student committed to learning, developing skills in major of Health Science Technology and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
5
5
years of professional experience
20
20
years of post-secondary education
1
1
Language
Work History
Patient Relations Specialist
Bright Light Medical Imaging
Elk Grove Village, IL
04.2023 - Current
- Collaborated with healthcare providers to ensure optimal patient care and communication.
- Facilitated the resolution of billing issues by collaborating with financial departments and advocating on behalf of patients when necessary.
- Contributed to a positive work environment by maintaining a professional attitude and offering assistance where needed.
- Provided exceptional customer service through active listening and empathetic support during challenging situations.
- Ensured all relevant documentation was properly filed, keeping records up-to-date for future reference and easy access.
- Managed difficult conversations with upset or dissatisfied patients, demonstrating professionalism while working towards an amicable resolution.
- Developed strong rapport with patients, fostering trust and open communication lines.
Lifeguard
Pool On Pacific
Franklin Park, IL
05.2019 - 05.2023
- Reduced the number of rule violations with clear signage and consistent enforcement of policies.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Promoted water safety awareness with educational presentations to community groups.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
Education
Bachelor's of Health Science Technology - Diagnostic Medical Sonography
Elmhurst College
Elmhurst, IL 01.2023 - Current
Associate of Arts -
Triton College
River Grove, IL 08.2021 - 12.2022
High School Diploma -
East Leyden High School
Franklin Park, IL 08.2017 - 05.2021
No Degree - Polish School
Polska Katolicka Szkoła Im. Świętego Ferdynanda
Chicago, IL 08.2006 - 05.2020
Skills
Professionalism and Ethics
Healthcare industry understanding
Calm and Effective Under Pressure
Communicating to Patients and Families
Caring and Empathetic
Evaluating Quality of Care
Team building
Punctual and Hardworking
Team Collaboration
Time Management
Self Motivation
Active Listening
Multitasking Abilities
Timeline
Patient Relations Specialist
Bright Light Medical Imaging
04.2023 - Current
Bachelor's of Health Science Technology - Diagnostic Medical Sonography
Elmhurst College
01.2023 - Current
Associate of Arts -
Triton College
08.2021 - 12.2022
Lifeguard
Pool On Pacific
05.2019 - 05.2023
High School Diploma -
East Leyden High School
08.2017 - 05.2021
No Degree - Polish School
Polska Katolicka Szkoła Im. Świętego Ferdynanda
08.2006 - 05.2020