Patricia Rothman
Chicago,IL
Summary
Accomplished manager with 24+ years of experience in global travel management. Establishes and maintains seamless working relationships through detailed communication and exceptional customer support. Skilled at exploring innovative strategies to enhance product growth and improvement, leveraging extensive knowledge of travel management challenges, trends, and customer expectations. Exceptional proficiency in relationship-building, diplomacy, communication, team building, and leadership, ensuring optimal outcomes for clients and the organization.
Overview
25
25
years of professional experience
Work History
Senior Consultant, Procurement, Global Travel
The Northern Trust Company
12.2023 - Current
- Assisted with global travel procurement initiatives, managing communications, and overseeing corporate card programs to enhance operational efficiency and user experience
- Led communications for Global Travel program, including quarterly newsletter and critical travel updates, using Poppulo
- Collaborated with team of three for onboarding process for new Travel Management Company and Online Booking Tool, serving as lead for communications and training
- Program Administrator, AMEX Corporate Card program, including global application process, P-Card and Meeting Card reconciliation, termination process, and delinquency process and communication
- Created and updated intranet site using Akumni, significantly improving user experience
- Led Car Rental RFP process, including developing RFP vendor questions and evaluating responses
- Prioritized projects and project tasks depending upon key milestones and deadline dates.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Global Travel Manager
William Blair & Company, LLC
02.2000 - 07.2023
- Transformed unmanaged domestic travel program into a comprehensive global travel program, leading a diverse team and managing high-visibility events and travel security program
- Implemented Global Travel Management Company
- Created new hire travel and expense onboarding program
- Collaborated with business units and CEO to develop travel policy
- Conducted travel training for travelers and arrangers
- Built a partnership with United Airlines, achieving a 'Best in Class' program measured by market share and spend
- Implemented and administered business travel programs with American Airlines, British Airways, and Delta Airlines
- Conducted RFP's for air, car, and hotel, negotiating, implementing and monitoring compliance
- Analyzed travel data using Travel Management Company, corporate credit card, and expense management tools, evaluating travel spend, contract, and travel compliance, and recommending program improvements and cost-saving opportunities
- Created Sharepoint Travel TEAMS channel
- Provided an open and inclusive environment for continued education and growth of team members, including mentoring and coaching
- Coordinated the planning of large-scale, high-visibility onsite and offsite firm conferences, managing budgets and leading conference site selection, hotel room block coordination, and communication with Brand Marketing or Business Units for internal/external event participants
- Collaborated with meeting planning staff to provide excellent service to participants and served as an escalation point for conference/meeting questions or issues
- Justified the hire of a Director of Security for the firm and partnered with that hire to manage the health and security of William Blair’s travelers globally
- Managed global card selection processes
- Managed $22M travel, $4M on events, and $1.5M on food service
- Demonstrated comprehensive knowledge of travel management challenges, trends, and customer expectations
- Cultivated and sustained relationships with vendors, customers, and other stakeholders
- Collaborated with the Finance team to transition the corporate credit card program
- Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
Education
Bachelor of Arts - Business Management
DePaul University
Chicago, ILGBTA Global Leadership Professional - Travel Management
Wharton
Philadelphia, PAGBTA Corporate Travel Executive Certificate - Travel Management
University of Houston
Houston, TX06-2007
Skills
Logistics Oversight
Detail Management
Process Improvement
Customer Satisfaction
Creative Thinking
Service oriented
Team Oriented
Program Creation
Operational Efficiency
Flexible Problem Solving
People Management
Strong Leadership Skills
Websites
Professional Associations
- Chicago Business Travel Association, Direct Member Roundtable Chair, Chairperson, President, Chair Education Committee
- Association of Corporate Travel Executives, Advisory Board Member
Timeline
Senior Consultant, Procurement, Global Travel
The Northern Trust Company
12.2023 - Current
Global Travel Manager
William Blair & Company, LLC
02.2000 - 07.2023
Bachelor of Arts - Business Management
DePaul University
GBTA Global Leadership Professional - Travel Management
Wharton
GBTA Corporate Travel Executive Certificate - Travel Management
University of Houston
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