Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Community Service
Timeline
Generic

Patricia Pionto

Addison,IL

Summary

Looking to expand and utilize my knowledge of the foodservice industry to elevate and streamline efficiency across the business.

Overview

24
24
years of professional experience

Work History

Logistics Load Planner

US FOODS
01.2017 - Current
  • Track all inbound orders bought by the RSC
  • Work with carriers and local warehouses to improve on-time delivery performance
  • Collaborate with counterparts in supply chain team to maximize NFI
  • Help coordinate shipments with carrier partners, operations team, and supply chain
  • Provide daily tracking for replenishment buyers
  • No show report
  • 48 hours, no appointment report
  • Past due report
  • No pick up appointment
  • Overseeing two of the nine divisions in SE on a day to day basis
  • Assisting load planners with email management and recovery of dropped loads
  • Work with replenishment to determine priority loads and securing appointments to insure pickup and delivery without negatively affecting service level
  • Managed high volumes of daily shipping activities, consistently meeting deadlines and achieving customer satisfaction.
  • Identified cost savings opportunities for customer.
  • Assessed freight compatibility, prioritizing loads based on factors such as weight distribution, dimensions, and delivery requirements.
  • Implemented contingency plans during unforeseen disruptions in transportation or other logistical challenges related to load planning activities.
  • Processed customer orders, planned and optimized shipments into loads and tendered freight to third-party carriers.
  • Conducted regular audits of completed plans verifying accuracy compliance relevant safety regulations.
  • Analyzed shipment data to identify trends and areas for improvement in load planning operations.
  • Supported management''s efforts towards continuous improvement through participation process improvement initiatives related load planning.
  • Increased overall operational efficiency by continuously updating knowledge of market trends affecting load planning processes.
  • Developed strong relationships with carriers, negotiating favorable contract terms and securing reliable service providers.
  • Built working relationships with clients to foster loyalty and encourage repeat business.
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
  • Entered shipping information into computer system and estimated freight and postal rates.

Front End Manager

Angelo Caputos
08.2024 - 02.2025
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in 1 to 9 checkout stations to verify adequate cash supply.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Maintained strong customer relations and effective customer service standards.
  • Resolved customer complaints promptly, reinforcing the company's commitment to exceptional service standards.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
  • Coached employees through day-to-day work and complex problems.
  • Monitored adherence to safety protocols within the front-end area, ensuring compliance with company policies as well as local regulations.
  • Collaborated with other department managers to develop cross-functional initiatives, fostering a cohesive store environment.

Replenishment Expeditor - Produce and COP

US FOODS
08.2016 - 01.2017
  • Reviewing a number of reports to proactively manage and resolve replenishment issues
  • Service level report
  • Prior days receiving report
  • Buyers priority list
  • Less than one week on hand report
  • Waitlist in prism
  • Provide daily tracking for replenishment buyers
  • No show report
  • 48 hours, no appointment reports
  • Past due report
  • Expedite inbound product based on issues discovered through reports
  • Works with vendors to resolve issues related to vendor delays and expedite costs
  • Assist replenishment buyers with best practice to prevent stock outs
  • Works with division operations to adjust and balance receiving while not negatively affecting service level
  • Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
  • Improved delivery times by closely monitoring and prioritizing urgent orders.
  • Addressed supply problems and developed creative solutions to prevent delays.
  • Enhanced supplier performance with regular reviews and feedback, leading to improved service levels.
  • Identified discrepancies in inventory, leading to more accurate stock levels and reduced waste.
  • Solved critical delays in shipment, negotiating solutions that minimized impact on production.
  • Developed strong relationships with suppliers, improving reliability and responsiveness in supply chain.
  • Improved production planning with accurate forecasting of material availability.
  • Implemented tracking system for orders, which increased transparency and accountability in procurement process.
  • Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Maintained open lines of communication between internal departments to facilitate smooth handoffs throughout each stage of the order lifecycle.
  • Enhanced communication between departments to ensure seamless order management and fulfillment.
  • Reduced inventory discrepancies by maintaining accurate records of materials and supplies.
  • Collaborated with suppliers for timely delivery, minimizing production delays.
  • Assisted in reducing lead times by coordinating with production teams on material requirements and schedules.
  • Boosted customer satisfaction by resolving issues promptly and providing regular updates on order status.
  • Streamlined order processing by implementing efficient scheduling and tracking systems.
  • Trained new expeditors and food runners according to company policies and standards.
  • Participated in continuous improvement initiatives, suggesting new strategies for improving overall operations.
  • Optimized warehouse organization, ensuring easy access to materials for expedited order processing.
  • Coordinated with sales teams to proactively address potential bottlenecks or delays in the fulfillment process.
  • Ensured compliance with regulatory guidelines, keeping meticulous records of all transactions and documentation.
  • Optimized resource allocation, ensuring that critical projects received priority attention.
  • Enhanced team efficiency by implementing more effective system for managing expediting requests.
  • Maintained high quality standards by conducting thorough inspections of incoming materials.
  • Enhanced production flow by identifying and removing bottlenecks in supply chain.
  • Streamlined requisition process, making it easier and faster to initiate orders for essential materials.
  • Coordinated with vendors to ensure timely delivery of materials, leading to smoother production schedule.
  • Reduced material shortages by establishing more robust relationships with key suppliers.
  • Streamlined communication between departments, ensuring that all parties were informed of delivery timelines.
  • Trained new staff on expediting procedures, raising overall competency of team.
  • Coordinated cross-functional meetings to address and preempt potential delays in supply chain.
  • Reduced downtime by coordinating rapid responses to equipment failures and supply shortages.
  • Negotiated with suppliers to secure better pricing, reducing overall project costs.
  • Improved project completion rates with diligent tracking of order statuses and proactive problem-solving.
  • Facilitated timely deliveries, staying ahead of schedule by closely monitoring supplier performance.
  • Devised and implemented efficient processes for production tracking and inventory control.
  • Created and implemented tracking systems to monitor progress and meet deadlines.
  • Planned production schedules, taking employee production rates, company needs and seasonal changes into account.
  • Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
  • Forecasted production schedules and adjusted plans to accommodate changes in demand.
  • Collaborated with cross-functional teams to align production plans with customer requirements.
  • Prepared and maintained comprehensive production reports to highlight production developments for management review.
  • Reviewed building plans and zoning permit applications to verify compliance with requirements such as bulk, placement and parking ratios.
  • Researched and compiled information on variety of planning issues from multiple sources, prepared thorough reports and presented findings in team meetings.

Operations Clerk - Sr Scheduling - Will Call - Receiving

US FOODS
11.2013 - 08.2016
  • Process claims through EZ Claims
  • Downloads pictures of damaged cases
  • File damages and shortages through EZ Claims site
  • Schedules all inbound truck deliveries through retalix
  • - Result in FTE
  • Track all inbound late loads with carriers/buyers
  • Support all calls regarding scheduling and inbound trucks
  • Schedules all backhaul orders
  • Led initiative to streamline backhaul process
  • Handle Will Call for all customers, sales, vendors and employees
  • Pull all batched orders for customers, sales vendors and employees
  • Result in turnaround time of 1 -2 hours
  • Solely responsible for running end of day - to end day shift and begin night shift
  • Handle all Fed Ex order for warehouse and intercompany
  • Maintain receiving window
  • Check drivers in and out
  • Prep PO's, backhauls and intercompany orders
  • Write up all discrepancies
  • Collaborated with team members to achieve department goals, contributing to a positive work environment through clear communication and active participation in meetings.
  • Delivered prompt and accurate assistance on various operational matters such as account updates, transaction inquiries, dispute resolution – elevating customer experience levels significantly during interactions.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Improved customer satisfaction with timely and accurate response to inquiries, addressing concerns promptly and professionally.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled sensitive information with discretion while maintaining strict confidentiality in compliance with company policies and legal requirements.
  • Assisted in training new employees, providing guidance on company procedures and best practices for operations clerks.
  • Demonstrated strong attention to detail while reviewing contracts, invoices, and other documents for accuracy and completeness before processing or filing them away.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Edited and proofread documents for accuracy and completeness.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Created and maintained detailed records of all office activities.
  • Responded to inquiries from callers seeking information.
  • Facilitated smooth communication between departments by acting as a liaison, sharing relevant information and updates as necessary.

National Accounts/Healthcare - Street Customer Service

US FOODS
06.2005 - 11.2013
  • Support National and street customers
  • Order Entry - Order guide maintenance
  • Created well organized SOM structure
  • Handled all SOM's and donations
  • Created customer business reviews
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.

Exam Assistant

Pearly Vision Melrose Park
03.2001 - 06.2005
  • Check in patients
  • Administer preliminary eye exam
  • Customer follow up
  • Set up classroom equipment and organized activities.
  • Supported faculty members in proctoring exams, ensuring adherence to time limits and proper procedures throughout the testing session.
  • Enhanced test-taking experience by providing a calm and organized testing environment for students.
  • Facilitated smooth exam transitions, efficiently collecting completed tests and distributing new ones as needed.
  • Maintained confidentiality of student information while handling sensitive documents related to exams and scores.
  • Organized pre-exam review sessions, helping students better understand course material and feel more confident heading into testing situations.

Education

High School Diploma -

Triton College
Melrose Park, IL
06.2025

Skills

  • Warehouse operations
  • Deadline management
  • Load planning
  • Shipping documentation

Hobbies and Interests

Softball coach for 12-13 year old girls

Community Service

Veteran Park District, Camp counselor, Melrose Park, IL, 1999-03, 2003-09, Responsible for over 30 children on a daily basis, Created active work plan for each child, Awarded the CCY for 2002

Timeline

Front End Manager

Angelo Caputos
08.2024 - 02.2025

Logistics Load Planner

US FOODS
01.2017 - Current

Replenishment Expeditor - Produce and COP

US FOODS
08.2016 - 01.2017

Operations Clerk - Sr Scheduling - Will Call - Receiving

US FOODS
11.2013 - 08.2016

National Accounts/Healthcare - Street Customer Service

US FOODS
06.2005 - 11.2013

Exam Assistant

Pearly Vision Melrose Park
03.2001 - 06.2005

High School Diploma -

Triton College

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Patricia Pionto