Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Patricia Gonzalez

Streamwood,IL

Summary

Help Desk Support professional with extensive expertise in remote tech assistance and Active Directory Administration, ensuring efficient issue resolution and client satisfaction. Proven track record in optimizing mail room and print center operations, enhancing workflow speed ad accuracy. Skilled in computer literacy, printer support, and Spanish translation, with a commitment to innovation and process improvement.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Package Handler/Bag Replenish

UPS
09.2001 - Current
  • Sort packages efficiently, ensuring timely processing and accuracy
  • Contributed to team access through effective collaboration
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.

Help Desk Support-tier 1

Mechdyne Corporation
02.2022 - 08.2024
  • Conducted remote troubleshooting sessions using screen-sharing tools, effectively resolving issues without requiring onsite visits or additional resources.
  • Escalated unresolved problems to Tier 2 Technical Support Agents when necessary, resulting in timely resolutions and satisfied customers.
  • Resolved 85% of technical issues in under 7 minutes, including hardware malfunction, software errors, and connectivity problems for remote employees.
  • Adjusted and updated user accounts in Active Directory, including resetting passwords and adjusting access to company resources.
  • Installed, configured, and maintained computer systems and network connections.

Facilities Coordinator

Houghton Mifflin Harcourt
08.2016 - 09.2018
  • Optimized shipping procedures for nationwide events, ensuring timely delivery of materials and contributing to successful conference presentations
  • Partnered with various departments to maintain well-stocked break areas, promoting employee satisfaction and workplace productivity
  • Improved mail processing efficiency by accurately sorting and distributing incoming mail to appropriate departments.
  • Managed inventory of office supplies, minimizing downtime due to shortages by proactively replenishing stock as needed.

Office Administrator

PSAV
04.2013 - 10.2015
  • Managed comprehensive mail operations, ensuring timely costing, delivery, and pickup across multiple floors while maintaining meticulous records of all inbound items
  • Maintained break areas and coordinated repairs for office equipment, fostering productive work environment and keeping disruptions operational
  • Streamlined shipping processes for national and international packages, optimizing UPS World Ship system and implementing efficient labeling and postage procedures
  • Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.

Retail Sales Associate

Lego Land Discovery Center
11.2010 - 08.2011
  • Engaged customers, recommending products to boost sales
  • Managed cash interactions efficiently
  • Managed inventory, ensuring shelves were well stocked and priced accurately
  • Greeted customers and helped with product questions, selections, and purchases.

Education

Associate - Film & Video Production

College of DuPage
Glen Ellyn, IL
05.2008

High school -

Addison Trail High School
Addison, IL
06.2001

Skills

  • Active Directory
  • Fluent in English and Spanish
  • Problem-solving skills
  • Network Administration
  • Jira
  • Team Viewer
  • Networking
  • Windows Server

Certification

  • Google IT Support Professional Certificate- In Progress
  • CompTIA Certification- In Progress

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Help Desk Support-tier 1

Mechdyne Corporation
02.2022 - 08.2024

Facilities Coordinator

Houghton Mifflin Harcourt
08.2016 - 09.2018

Office Administrator

PSAV
04.2013 - 10.2015

Retail Sales Associate

Lego Land Discovery Center
11.2010 - 08.2011

Package Handler/Bag Replenish

UPS
09.2001 - Current

Associate - Film & Video Production

College of DuPage

High school -

Addison Trail High School

Similar Profiles

CREATE PROFILE
Patricia Gonzalez