Patricia Hubrich
Palatine
Summary
Results-driven Accounts Receivable Collections Specialist known for productive and efficient task completion. Possess specialized skills in negotiation, data analysis, and financial reporting which facilitate outstanding account management and collection outcomes. Excel in communication, problem-solving, and organizational abilities, ensuring smooth operations and successful resolution of payment issues.
Overview
26
26
years of professional experience
Work History
Accounts Receivable Specialist
Lapmaster Wolters
Mount Prospect
11.2025 - Current
- Reconciled customer payments and accounts by optimizing financial systems for accurate transaction posting.
- Maintained detailed accounts receivable records and aging reports to facilitate timely collections.
- Generated accurate customer invoices, incorporating service fees and freight charges.
- Monitored incoming payments with precise application, including credit card transactions.
- Identified slow-paying accounts, analyzed payment trends, and recommended collection strategies.
- Resolved discrepancies between payments and invoices through thorough account analysis.
- Processed product returns, credits, re-bills, and customer adjustments efficiently.
- Collaborated with Sales and Customer Service to address billing disputes and enhance customer satisfaction.
Analyst I
Essendant
Deerfield
06.2025 - 11.2025
- Manage end-to-end credit approval process: analyzed customer financial data, credit bureau reports, and trade references to determine creditworthiness for new accounts.
- Approve and established credit limits up to delegated authority and ensured complete resale certificate documentation.
- Enter credit limits and account details into SAP and maintained accurate, up-to-date records.
- Serve as the point of contact for account reactivations, mergers, and buyouts, ensuring smooth transitions.
- Track and reported credit application metrics (turnaround time, approval/denial reasons, credit line openings).
- Test system upgrades, collaborated with IT to resolve issues, and trained team members on updates.
- Identifie potential fraudulent accounts, escalated for investigation, and provided supporting documentation.
- Led bad debt management efforts: negotiated final payment plans/settlements with customers before escalation to collections agency, minimizing write-offs.
- Report weekly bad debt metrics to management and ensured timely resolution of delinquent accounts.
- Act as primary liaison with Corporate Tax team, maintaining 100% compliance on resale certificates, creating tax credit memos, and supporting annual tax audits to avoid unnecessary tax expense.
- Maintaine Vertex system: uploaded certificates, mapped legal entities, selected jurisdictions, and validated compliance.
Credit Analyst / Debt Recovery Specialist
Essendant
Deerfield
04.2023 - 06.2025
- Approved credit applications, reviewed resale certificates, and entered customer data into SAP.
- Managed all bad debt accounts from assignment through resolution, including legal filings and payments.
- Collaborated with attorneys and third-party agencies to recover past-due balances.
- Produced weekly management reports summarizing bad debt status, recovery progress, and legal actions.
- Reactivated accounts, coordinated with sales teams, and maintained credit references for high-balance accounts (> $200K).
Collection Specialist
Essendant
Deerfield
04.2019 - 04.2023
- Managed portfolio of 900+ accounts with credit limits under $80K, monitoring aging reports and proactively contacting delinquent customers.
- Placed orders on hold, initiated collection calls/emails, and documented all actions in AR system.
- Made recommendations for AR reserve adjustments and escalated accounts for legal placement when necessary.
- Performed account reconciliations, resolved disputes, and addressed deduction patterns to prevent recurring issues.
- Communicated regularly with sales teams regarding delinquent accounts and coordinated resolution efforts.
Credit/Collection Representative
Arlington Industries
Waukegan
02.2005 - 06.2012
- Conducted detailed credit analysis for new and existing accounts, including reviewing trade references, financial statements, and credit bureau reports.
- Assigned credit terms based on findings and company credit guidelines.
- Collected delinquent balances through phone calls, letters, and dispute resolution.
- Analyzed payment history to determine order release decisions and minimize credit risk.
- Prepared standardized credit/collection reports for management and recommended actions on high-risk accounts.
Credit Administrative Specialist
Coca-Cola Enterprises
Niles
04.2004 - 02.2005
- Tracked invoice adjustment requests using MS Access, assigned control numbers, and routed for approval.
- Processed and documented NSF checks, updated accounts, and placed delinquent customers on collection status.
Administrative Assistant – Credit Department
Pactiv Corporation
Lake Forest
01.2000 - 01.2004
- Reviewed deductions for assigned portfolio, determined validity, and created documentation for re-bill/write-off.
- Issued credit and rebate memos, set up new customer accounts, and processed credit references.
- Supported credit manager with monthly reporting, project coordination, and special accounting initiatives.
Education
Triton College
River Grove, ILCertificate - Effective Management Program
Northwest Business College
Skills
- SAP
- Elite
- Vertex
- Snowflake
- WebFrame
- ECredit
- Power BI
- GetPaid
- Infinium
- D&B
- Microsoft Office Suite
- Lotus Notes
- Data Analysis
- Credit Risk Assessment
- Tax Compliance
- Collections
- Bad Debt Management
- Reporting & Metrics
- Cross-Functional Communication
Timeline
Accounts Receivable Specialist
Lapmaster Wolters
11.2025 - Current
Analyst I
Essendant
06.2025 - 11.2025
Credit Analyst / Debt Recovery Specialist
Essendant
04.2023 - 06.2025
Collection Specialist
Essendant
04.2019 - 04.2023
Credit/Collection Representative
Arlington Industries
02.2005 - 06.2012
Credit Administrative Specialist
Coca-Cola Enterprises
04.2004 - 02.2005
Administrative Assistant – Credit Department
Pactiv Corporation
01.2000 - 01.2004
Triton College
Certificate - Effective Management Program
Northwest Business College