Patricia Guy
Chicago Ridge
Summary
Results-focused program management professional prepared for challenging role. Demonstrated ability to drive project outcomes and support team goals through effective planning and execution. Known for adaptability and fostering collaborative environments. Proficient in stakeholder communication and process improvement.
Program management professional with robust experience driving impactful initiatives and delivering measurable results. Adept at fostering team collaboration, adapting to evolving requirements, and maintaining solutions-oriented mindset. Skilled in project coordination, strategic planning, and resource allocation, ensuring seamless execution and achievement of objectives. Reliable team player with proven track record of meeting organizational goals.
Diligent Program Specialist with background in program management and coordination. Successfully supported and delivered multiple projects, ensuring timely completion and stakeholder satisfaction. Leveraged organizational and problem-solving skills to improve operational efficiency and team collaboration.
Administrative Program Coordinator passionate about facilitating exceptional student experiences in higher education. Known for great attention to detail and strong interpersonal communication skills. Excels at multitasking and liaising with various departments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Resource Pool Management
Edward Hines, Jr. VA Hospital
03.2023 - Current
- Developed resource allocation strategies to optimize staff utilization and reduce wait times.
- Coordinated with project managers to assess staffing needs and match resources accordingly.
- Monitored workforce performance through tracking systems, ensuring compliance with hospital standards.
- Facilitated training programs to enhance staff skills and improve service delivery.
- Analyzed data reports to identify trends and inform future resource planning.
- Collaborated with HR on talent acquisition strategies to fill critical staffing gaps.
- Implemented workforce optimization efforts to improve patient care outcomes.
- Developed contingency plans to address unexpected staffing shortages or surges in demand.
- Streamlined communication processes between departments to enhance collaboration on resource management.
Patient Care Tech – Telemetry & Med/Surg Oncology
Care Revolutions/ S. Mary’s
11.2020 - 09.2023
- Provided direct patient care followed a developed plan of service for specific patients per direction of Registered Nurse. Assisted co-workers in completing their duties to promote effective teamwork, maintained an efficient and safe environment, verify and log, order supplies, stock rooms, maintained utility rooms, equipment rooms
- Assisted patient with daily living activities, monitor/measure vital signs, blood glucose monitoring, blood draws, answer call lights, bells and/or intercoms, Prepared requisitions for drugs, x-rays, lab and other treatments.
- Provided direct patient care, assisting with daily living activities and ensuring comfort and safety.
- Monitored patient conditions, recording vital signs and reporting any changes to the nursing staff.
Patient Care Tech – Advance Care Ventilator Support
Mercy Hospital Chicago
06.2005 - 10.2015
- Direct care for residents on life support: monitored and recorded vital signs, assisted with activities of daily living, trained and orientated new employees, escorted residents to clinical appointments, maintained phone lines, filed and copied documents, assist RN with sterile procedures
- Provided direct care to patients on ventilator support, monitoring their condition and ensuring adherence to care protocols.
- Assisted with daily living activities, promoting patient comfort and dignity during care delivery.
- Tracked and documented patients' vital signs, ensuring accurate records for continuous monitoring.
- Collaborated with a multidisciplinary team to develop and implement individualized care plans.
Patient Service Representative
Monroe Pavilion
03.2016 - 03.2019
- Managed patient check-in and check-out processes, ensuring accurate registration and efficient flow of services.
- Scheduled and confirmed appointments, optimizing patient access to care while minimizing no-show rates.
- Performed data entry for patient information, maintaining up-to-date and accurate records in the electronic health system.
- Facilitated communication between patients and healthcare providers, addressing inquiries and relaying important information.
Education
CNA - Health Administration
Harold Washington College
Chicago, IL06-2000
EKG Program - Health Administration
Trueman College
Chicago, IL01-2010
High School Diploma -
Austin High School
Chicago, IL05-1988
Skills
- Patient grooming
- Vital signs
- Communication
- Record maintenance
- Patient cleaning
- HIPPA Certified
- Injection (IV and IM)
- Care documentation
- Personal hygiene
- Empathy / compassion
- Patient education
- Sanitation
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
Certification
- Over 17 years of hands-on experience as a Patient Care Tech / Certified Nursing Assistant
- State of Illinois C.N.A. Certification License
- First Aid and CPR Certified
- Computer: MS Word
Timeline
Resource Pool Management
Edward Hines, Jr. VA Hospital
03.2023 - Current
Patient Care Tech – Telemetry & Med/Surg Oncology
Care Revolutions/ S. Mary’s
11.2020 - 09.2023
Patient Service Representative
Monroe Pavilion
03.2016 - 03.2019
Patient Care Tech – Advance Care Ventilator Support
Mercy Hospital Chicago
06.2005 - 10.2015
CNA - Health Administration
Harold Washington College
EKG Program - Health Administration
Trueman College
High School Diploma -
Austin High School