Patricia Gonzalez

Recruiting:

• Provided support during onboarding process for new hires, ensuring smooth transitions into their roles within the organization.
• Coordinated interview schedules between candidates and hiring managers, ensuring candidates will fit for the job description.
• Conducted background checks and reference checks on potential candidates as part of the due diligence process.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Developed and implemented onboarding and orientation programs for new employees.

Dispatch

• Developed and monitored employee recognition programs.
• Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
• Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
• Improved dispatch efficiency by implementing new scheduling and routing strategies.
• Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote safety..
• Coordinated with maintenance teams to establish preventive maintenance schedules for fleet vehicles.
• Increased on-time deliveries through meticulous route planning and continuous monitoring of driver performance.
• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
• Answered phone calls and responded to On Site customer emails.
• Communicated with customers to provide delivery updates and resolution.
• Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
• Assisted in resolving customer complaints and delivery errors.
• Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
• Evaluated current operational processes to help develop, implement and improve practices.
• Conducted regular performance reviews for drivers personnel, identifying areas for improvement and growth opportunities.
• Implemented feedback system for drivers to improve service quality, driving records and customer reviews.
• Provided detailed reports to management on dispatch operations, identifying areas for improvement, Coaching and training.
• Reduced overtime costs by optimizing driver schedules through effective workforce management.

• Conducted thorough follow-ups on any reported incidents or accidents involving dispatched vehicles during night shifts.
• Organized detailed records of all nightly activities, including call logs, route changes, and incident reports.
• Maintained high customer satisfaction with timely and accurate dispatching of service requests.
• Managed a high volume of incoming calls, ensuring prompt attention to all client needs and concerns. Order input.
• Expedited delivery times by proactively identifying potential delays and adjusting routes accordingly.
• Assisting with breakdowns and Road side assistance
• Reduced response times for urgent situations by prioritizing tasks and coordinating resources effectively.
• Handled emergency situations calmly and effectively, providing clear instructions to drivers while contacting necessary authorities as needed.
• Directed dispatching, routing, and tracking of 90+ Routes on a nightly basis , by providing invoices and all instructions paperwork.
• Data entry of arrival times and departure times for every stop delivered.

• Handled incoming calls and emails from customers regarding issues with deliveries.
• Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
• Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Checked that each scheduled route was appropriately covered by delivery drivers.
• Provided training and guidance to new dispatchers.
• Monitored and tracked status of shipments in transit to confirm on-time delivery.
• Improved fleet utilization by closely monitoring available resources and adjusting assignments as needed.
• Worked closely with customers to effectively resolve issues and complaints.
• Managed daily trucking operations, ensuring safety compliance and adherence to regulations.
• Oversaw and enforced compliance with all safety regulations and DOT regulations.
• Increased customer satisfaction through timely communication and accurate shipment tracking updates.
• Monitored weather conditions and traffic patterns, making necessary adjustments to ensure driver safety and on-time deliveries.
• Coordinated dispatching of 60 drivers to accomplish daily delivery requirements.
• Conducted regular meetings with transportation staff to discuss performance, challenges, and opportunities for improvement.
• Contributed ideas during strategic planning sessions, helping to shape future direction of transportation operations.
• Providing drivers hotel information for Layover routes and keeping track of receipts for monthly report.
• Evaluate drivers performance on a yearly basis for qualification of raise.
• Scheduling and routing product pick ups (backhaul)
• Assist Transportation Management in daily operations; main point of contact for delivery drivers by assisting with driving direction, scheduling, breakdowns; clerical support for assigned drivers.
• Responsible for POD Scanners maintenance, repair and reprogramming,

• Ensured vehicles were maintained according to manufacturer guidelines by scheduling regular inspections, repairs, and preventive maintenance services.
• Streamlined communication channels by establishing a centralized system for sharing important updates, alerts, and announcements among team members.
• Created comprehensive reports on travel expenses, mileage logs, fuel consumption rates which were used for decision-making purposes by senior management officials.
• Developed strong relationships with Customer Service through excellent communication skills, on delays or missing deliveries.
• Facilitated timely deliveries with accurate data entry and diligent tracking of shipment progress.
• Optimized fleet utilization by regularly analyzing route efficiency and making necessary adjustments based on real-time data.
• Contributed to the development of company-wide safety initiatives through active participation in safety meetings and trainings.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Assigned invoices, Store keys, scanner to corresponded route sheet.
• Assisted in breakdowns and route recovery on a timely manner.