PATRICIA FLORES

Delivered exceptional customer service during collection calls while maintaining professionalism.

Achieved daily targets for contacts and payment commitments through high call volume management.

Handled both manual and automated outbound calls in a call center environment.

Processed payments efficiently and applied them to customer balances.

Utilized probing techniques to assess debtors' reasons for delinquency.

Negotiated realistic repayment plans based on causes of delinquent payments.

Collaborated with customers to develop tailored debt repayment plans and provide loss mitigation options.

Adhered strictly to FDCPA guidelines and protocols.

• Delivered exceptional customer service in a high-volume call center, negotiating payment plans and maintaining records.
• Collaborated cross-functionally, providing interdepartmental access to client information.
• Resolved collection issues through effective communication and negotiation techniques.
• Managed delinquent accounts, established repayment plans, and handled escalations.
• Initiated repossessions and service disconnections while adhering to regulations.
• Implemented fraud prevention measures and maintained meticulous records.
• (Work Remote)

• Compiled, analyzed, and verified financial data for loan applicants.
• Collaborated across departments to expedite loan application processing.
• Maintained client confidentiality and meticulous record-keeping.
• Evaluated loan requests, recommended approvals, and provided financial advice.
• Conducted comprehensive credit analyses and communicated with applicants.