Patricia Corronel
Chicago
Summary
Detail-oriented and analytical Facilities Professional with extensive experience in end-to-end facilities maintenance and management. With a proven track record of overseeing building operations, ensuring optimal functionality, and maintaining a safe and efficient environment, I excel at identifying areas for improvement, implementing cost-effective solutions, and driving operational efficiency. My expertise spans preventive maintenance, vendor management, and compliance with regulatory standards, while also emphasizing the importance of sustainability and energy-saving initiatives. I am highly skilled at developing and executing detailed maintenance schedules, troubleshooting issues, and ensuring the highest standards of service delivery. Seeking a role where I can leverage my strong organizational, problem-solving, and communication skills to optimize facilities operations, enhance customer satisfaction, and contribute to the overall success of the organization.
Overview
5
5
years of professional experience
Work History
Quality Control Analyst
Home Partners of America
02.2024 - Current
- Responsible for reviewing maintenance repair workmanship quality at properties to ensure it meets company’s quality standards
- Work closely with operational teams to identify and analyze the underlying causes of inefficiencies and inconsistencies
- Provide timely and accurate reports on quality control activities and outcomes to management
- Reported problems and concerns to management.
- Work closely with the Quality Control Manager to develop detailed training materials, guidelines, and SOPs, ensuring they are clear and effective
Operations Facilities Account Manager
Lessen
02.2020 - 01.2023
- Oversee scheduling, request fulfillment, and quality assurance of work
- Making outbound phone calls to suppliers to ensure they can perform the work and meet the deadline
- Outbound client and vendor communications via phone, email, and text
- Work order qualification checking for duplicates, vendor warranties, client direction, and resident responsibility
- Maintained up-to-date knowledge of customer accounts, vendor SLAs, and performance metrics
- Operate cross-functionally and guaranteed compliance while working on projects in line with corporate goals
- Assisted with training and prolonged mentorship of new team members
- Ensure client satisfaction on all phases of work progress and its completion
- End to end ownership of work in assigned region
- Collaborating with team to create and implement standard operating procedures and key performance indicators
- Deep dive into recurring issues and ensuring a resolution is found and implemented, account wide
- Meet and exceed KPI’s set by management
Ambassador
CLEAR
05.2021 - 12.2021
- Function autonomously and with integrity to keep the CLEAR’s customers and business partners best interests in line
- Engage with potential customers and members alike, to ensure company standards for client satisfaction are met
- Balancing high volume with high quality customer experiences
Education
No Degree - Human Development And Learning
University of Illinois At Chicago
Chicago, ILSkills
- Procedure Driven
- Solution Oriented
- Customer Centric
- Detail Oriented
- Project Management
- Excel
- PMP
- Client Relationship Management
- Analytical Thinker
Languages
Spanish
Native or Bilingual
Timeline
Quality Control Analyst
Home Partners of America
02.2024 - Current
Ambassador
CLEAR
05.2021 - 12.2021
Operations Facilities Account Manager
Lessen
02.2020 - 01.2023
No Degree - Human Development And Learning
University of Illinois At Chicago
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