Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Patricia Arteaga

Winfield

Summary

Dynamic Pharmacy Manager/ Pharmacist with a proven track record in optimizing pharmacy operations and enhancing patient care. Expert in medication therapy management and regulatory compliance, leading to significant revenue growth. Skilled in patient education and critical thinking, fostering a high-performing team dedicated to exceptional service and improved health outcomes.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Pharmacy Manager

Walgreens
03.2016 - Current
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
  • Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
  • Contributed to significant growth in pharmacy revenue by expanding range of services offered.
  • Supported patients with chronic conditions through establishment of medication therapy management program.

Floater Pharmacist

Walgreens
06.2015 - 03.2016
  • Reviewed prescription to confirm appropriate selection of drug, dose, and check for interactions with other medications.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Educated patients about possible drug interactions and gave special administration instructions.
  • Promoted adherence to medication regimens through regular follow-ups with patients via phone or in-person appointments.
  • Interpreted prescription orders, dispensed medications, and counseled patients on drugs.
  • Optimized pharmacy workflow processes to increase overall productivity while maintaining high levels of accuracy in dispensing medications.
  • Collaborated closely with healthcare providers to optimize therapy plans based on individual patient needs, ensuring better treatment outcomes.
  • Supported pharmacy operations by maintaining accurate inventory levels, managing expired medications, and ordering necessary supplies.
  • Developed strong working relationships with insurance companies to expedite prior authorizations and resolve reimbursement issues promptly.

Senior Certified Pharmacy Technician

Walgreens
03.2006 - 06.2015
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
  • Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Ensured compliance with federal and state regulations by maintaining meticulous documentation of controlled substances and adhering to strict safety protocols.
  • Optimized workflow processes to maintain accurate prescription records and ensure timely order fulfillment for patients.

Education

Doctor of Pharmacy - Pharmacy

Rosalind Franklin University
North Chicago
06-2015

No Degree - Pre-Pharmacy, Biology, Psychology, And Business

Purdue University
Hammond, IN
01-2011

Associate of Science - Medical Assistant

Robert Morris University
Orland Park, IL
05-2007

Skills

  • Patient education and counseling
  • Prescription verification
  • Workflow optimization
  • Pharmacy operations management
  • Drug inventory management
  • Regulatory compliance
  • Medication therapy management
  • Insurance billing
  • Sales optimization
  • Decision-making
  • Problem identification
  • Critical thinking
  • Profit improvements

Accomplishments

  • Successfully implementing the importance of vaccine compliance in the patient population
  • Achieved Medication Management Therapy success in district and Region by introducing and developing my team and varios district stores using OutcomesMTM

Certification

  • Immunization Certification - American Pharmacists Association.- Current
  • CPR/AED Certification- Current
  • OSHA Bloodborne Pathogen Training Certificate- Current
  • Basic HIPAA Privacy Rule Training Certificate- Current

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Pharmacy Manager

Walgreens
03.2016 - Current

Floater Pharmacist

Walgreens
06.2015 - 03.2016

Senior Certified Pharmacy Technician

Walgreens
03.2006 - 06.2015

Doctor of Pharmacy - Pharmacy

Rosalind Franklin University

No Degree - Pre-Pharmacy, Biology, Psychology, And Business

Purdue University

Associate of Science - Medical Assistant

Robert Morris University

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Patricia Arteaga