Patricia Acosta
Joliet
Summary
Reliable and hardworking professional with experience in customer service, patient support, and facility cleaning. Known for strong communication, the ability to learn quickly, and providing friendly, dependable service. Seeking a role where I can support staff, maintain a safe environment, and assist with daily operations.
Overview
12
12
years of professional experience
Work History
Commercial Cleaner
Premiere Trolley
04.2017 - 10.2018
- Operated industrial cleaning equipment to maintain cleanliness and sanitation standards.
- Conducted routine inspections to identify areas requiring deep cleaning interventions.
- Applied appropriate cleaning chemicals and techniques for various surfaces effectively.
- Collaborated with team members to ensure timely completion of cleaning assignments.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
Physical Therapy Aide
Total Rehab
05.2009 - 10.2014
- Assisted therapists with patient mobility and exercise programs to enhance recovery outcomes.
- Prepared treatment areas and maintained equipment to ensure safety and hygiene standards.
- Documented patient progress and reported observations to support effective treatment planning.
- Educated patients on exercises and rehabilitation techniques to promote independence in recovery.
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
Cashier Team Lead
Party City
02.2007 - 05.2009
- Supervised daily operations, ensuring efficient customer service and accurate transactions.
- Trained and mentored new cashiers on policies and procedures for optimal performance.
- Coordinated team schedules to maintain adequate staffing during peak hours.
- Implemented process improvements that enhanced transaction speed and accuracy.
- Monitored cash register operations, ensuring compliance with company cash handling policies.
- Conducted regular inventory checks to prevent discrepancies and optimize stock levels.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Education
High School Diploma -
Niles West High School
Skokie, ILSkills
- Strong work ethic
- Self-motivation and initiative
- Housekeeping skills
- Reliability and punctuality
- Daily reporting
- Conflict resolution
- Problem-solving capacity
- Attention to detail
- Excellent communication
- Decision-making
- Problem-solving
- Relationship building
- Organizational skills
- Communication and interpersonal skills
Timeline
Commercial Cleaner
Premiere Trolley
04.2017 - 10.2018
Physical Therapy Aide
Total Rehab
05.2009 - 10.2014
Cashier Team Lead
Party City
02.2007 - 05.2009
High School Diploma -
Niles West High School