Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Parker Reed

CHICAGO

Summary

Results-driven Assistant Branch Manager known for high productivity and efficiency in task completion. Possess specialized skills in customer service management, operational oversight, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring successful branch operations and customer satisfaction. Commitment to continuous improvement drives consistent achievement of objectives.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Branch Manager

JPMorgan Chase
Chicago
10.2024 - Current
  • Supervised branch activities with emphasis on cash control, risk mitigation, and customer service excellence.
  • Achieved substantial improvement in operational procedures, leading to a significant reduction in cash discrepancies.
  • Guide and train new employees, enhancing growth culture and team accountability.
  • Recognized for excellent problem-solving skills and adaptability, demonstrating the ability to maintain high performance under pressure.

Relationship Banker

JPMorgan Chase
Chicago
04.2023 - 10.2024
  • Cultivated long-term customer relationships, providing personalized banking solutions, and enhancing customer satisfaction.
  • Led branch initiatives to improve operational excellence, resulting in a measurable increase in customer retention and satisfaction scores.
  • Facilitated account openings, including checking, savings, and investment accounts, adhering to compliance standards.
  • Provided financial education and advice to clients, enhancing their understanding of banking options.

Associate Banker

JPMorgan Chase
Norridge
02.2021 - 04.2023
  • Presented comprehensive solutions and additional product options for handling account challenges.
  • Performed detailed analysis and upkeep of customer accounts to aid Client Relationship Bankers.
  • Established strong relationships with customers to increase customer loyalty.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.

Customer Service Accountant

Marriot Hotels (Sheraton Grand Hotel)
Chicago
02.2020 - 09.2020
  • Evaluated and resolved billing disputes, processed refunds, and canceled reservations as needed.
  • Maintained confidentiality of sensitive customer data, and proprietary information.
  • Updated and managed accounts payable databases, employing access controls to protect data.
  • Reported on financial results including balance sheets, income statements, cash flow statements.

Guest Service Representative

Marriot Hotels (Sheraton Grand Hotel)
Chicago
01.2019 - 02.2020
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Resolved customer disputes in a professional manner while maintaining positive relationships.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.

Sales Associate

UPS Store
Chicago
09.2018 - 12.2018
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Developed trusting relationships with customers by making personal connections.
  • Watched for and recognized security risks and thefts to prevent or handle situations.

Fraud Prevention Specialist II

JPMorgan Chase
Chicago
07.2017 - 05.2018
  • Implemented anti-fraud measures such as identity verification protocols and real-time alerts on high-risk transactions.
  • Facilitated communication between affected parties, including customers, banks, and merchants, to resolve fraud-related issues.
  • Managed a caseload of fraud alerts, ensuring timely and accurate resolution of each case.
  • Monitored customer accounts for unusual behavior or irregularities that may indicate fraudulent activity.

Education

Some College (No Degree) - Aerospace Engineering

Harry S Truman College
Chicago, IL

Skills

  • Leadership and team management
  • Customer Service Excellence
  • Sales and Business Development
  • Problem Solving and Decision Making

Certification

  • Securities Industry Essentials (SIE)
  • Series 6
  • Series 63
  • Notary Public

Languages

Polish
Native/ Bilingual

Timeline

Assistant Branch Manager

JPMorgan Chase
10.2024 - Current

Relationship Banker

JPMorgan Chase
04.2023 - 10.2024

Associate Banker

JPMorgan Chase
02.2021 - 04.2023

Customer Service Accountant

Marriot Hotels (Sheraton Grand Hotel)
02.2020 - 09.2020

Guest Service Representative

Marriot Hotels (Sheraton Grand Hotel)
01.2019 - 02.2020

Sales Associate

UPS Store
09.2018 - 12.2018

Fraud Prevention Specialist II

JPMorgan Chase
07.2017 - 05.2018

Some College (No Degree) - Aerospace Engineering

Harry S Truman College

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Parker Reed