Paris Jernigan
Chicago,IL
Summary
Results-driven Senior Operations Manager with over a decade of experience leading high-performance teams in fulfillment and retail environments. Proven expertise in operational strategy, process optimization, and cross-functional leadership. Adept at driving continuous improvement, launching scalable solutions, and developing emerging talent. Recognized for achieving top performance metrics, enhancing quality standards, and fostering inclusive, results-oriented cultures.
Overview
13
13
years of professional experience
Work History
Senior Operations Manager
Target Corporation
05.2023 - Current
- Lead 10 cross-functional leaders and 400+ associates, driving alignment, productivity, and team performance.
- Standardized Fulfillment Inbound workstations across multiple areas, improving training, efficiency, and consistency.
- Spearheaded continuous improvement to optimize Outbound processes, enhancing safety, quality, and speed.
- Implemented next-day order processing, enabling shipment of 3,500+ orders during peak 2023 holiday season.
- Reduced DPMO to 5,500 vs. a goal of 7,000, with a record of 2,500, through inventory quality improvements.
- Increased productivity by 55% by streamlining processes and optimizing routines
- Enabled 10+ store launches with dynamic chute and door service strategies.
- Developed and mentored 2 leaders through “Prepared for Next,” enhancing succession pipeline.
- Leveraged data and routines to set performance standards, drive accountability, and foster continuous improvement.
- Provided leadership for continual management and employee training initiatives.
ICQA Fulfillment Leader
Target Corporation
05.2022 - 05.2023
- Established and rolled out standardized ICQA processes and job aids across flow centers.
- Partnered with OSD to create scalable audit standards and improve delivery metrics.
- Decreased soft cancel DPMO by 75% through data analysis and ROC-based problem solving.
- Designed real-time defect feedback tools for operations leaders and team members.
Operations Manager – Fulfillment
Target Corporation
03.2021 - 05.2022
- Managed a team of 200 tea members, ensuring high performance, engagement and operational alignment across departments
- Led NHO onboarding, safety training, and process improvement initiatives across departments.
- Developed coordinator and wave tech routines to enhance planning and execution.
- Standardized pack station setup with HQ partnership to support network readiness.
- Analyzed key metric KPIs to identify trends and implement data-driven improvements.
Merchandise & Inventory Manager
Nordstrom Rack
04.2019 - 02.2021
- Manage team of 30+ associates and 3 managers, driving sales, trip drivers, and shrink reduction.
- Launched Store Fulfillment, led annual inventory, and conducted monthly cycle counts.
- Delivered weekly KPI reporting and performance insights to regional leaders.
- Part-Time
Assistant Department Manager – Men’s Sportswear
Nordstrom
12.2018 - 04.2019
- Managed $13M department; developed sales goals and facilitated vendor product training.
- Trained team in relationship selling and operational best practices.
Sales Department Manager – Accessories
Nordstrom Rack
06.2017 - 12.2018
- Led $6.7M department, recruiting and developing high-performing teams.
- Drove merchandise standards, sales goals, and inventory accuracy.
Assistant Sales Department Manager – Accessories & Men’s
Nordstrom Rack
10.2015 - 06.2017
- Trained new hires and provided ongoing development support to ensure team readiness and adherence to standards
- Collected and reported key performance metrics to department and store leadership to guide decisions.
- Played a key role in driving department sales and improving through merchandising and team engagement.
Sales Associate – Men’s Sportswear & Men’s
Nordstrom & Nordstrom Rack
01.2013 - 01.2015
- Top sales performer, delivering tailored service and fostering client relationships.
- Maintained brand knowledge and ensured visual standards.
- Led product training and upselling initiatives to improve product knowledge
- Assisted in managing the top Mens department in the region generating over $30 in sales, through strategic merchandising , team development and elevated customer engagement.
Education
High School Diploma -
Crete-Monee High School
Crete, IL06.2004
Skills
- Microsoft Excel
- Outlook
- Office Suite
- Workday
- Operational excellence
- Reporting & KPI Tools
Timeline
Senior Operations Manager
Target Corporation
05.2023 - Current
ICQA Fulfillment Leader
Target Corporation
05.2022 - 05.2023
Operations Manager – Fulfillment
Target Corporation
03.2021 - 05.2022
Merchandise & Inventory Manager
Nordstrom Rack
04.2019 - 02.2021
Assistant Department Manager – Men’s Sportswear
Nordstrom
12.2018 - 04.2019
Sales Department Manager – Accessories
Nordstrom Rack
06.2017 - 12.2018
Assistant Sales Department Manager – Accessories & Men’s
Nordstrom Rack
10.2015 - 06.2017
Sales Associate – Men’s Sportswear & Men’s
Nordstrom & Nordstrom Rack
01.2013 - 01.2015
High School Diploma -
Crete-Monee High School
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