Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paris Jernigan

Chicago,IL

Summary

Results-driven Senior Operations Manager with over a decade of experience leading high-performance teams in fulfillment and retail environments. Proven expertise in operational strategy, process optimization, and cross-functional leadership. Adept at driving continuous improvement, launching scalable solutions, and developing emerging talent. Recognized for achieving top performance metrics, enhancing quality standards, and fostering inclusive, results-oriented cultures.


Overview

13
13
years of professional experience

Work History

Senior Operations Manager

Target Corporation
05.2023 - Current
  • Lead 10 cross-functional leaders and 400+ associates, driving alignment, productivity, and team performance.
  • Standardized Fulfillment Inbound workstations across multiple areas, improving training, efficiency, and consistency.
  • Spearheaded continuous improvement to optimize Outbound processes, enhancing safety, quality, and speed.
  • Implemented next-day order processing, enabling shipment of 3,500+ orders during peak 2023 holiday season.
  • Reduced DPMO to 5,500 vs. a goal of 7,000, with a record of 2,500, through inventory quality improvements.
  • Increased productivity by 55% by streamlining processes and optimizing routines
  • Enabled 10+ store launches with dynamic chute and door service strategies.
  • Developed and mentored 2 leaders through “Prepared for Next,” enhancing succession pipeline.
  • Leveraged data and routines to set performance standards, drive accountability, and foster continuous improvement.
  • Provided leadership for continual management and employee training initiatives.

ICQA Fulfillment Leader

Target Corporation
05.2022 - 05.2023
  • Established and rolled out standardized ICQA processes and job aids across flow centers.
  • Partnered with OSD to create scalable audit standards and improve delivery metrics.
  • Decreased soft cancel DPMO by 75% through data analysis and ROC-based problem solving.
  • Designed real-time defect feedback tools for operations leaders and team members.

Operations Manager – Fulfillment

Target Corporation
03.2021 - 05.2022
  • Managed a team of 200 tea members, ensuring high performance, engagement and operational alignment across departments
  • Led NHO onboarding, safety training, and process improvement initiatives across departments.
  • Developed coordinator and wave tech routines to enhance planning and execution.
  • Standardized pack station setup with HQ partnership to support network readiness.
  • Analyzed key metric KPIs to identify trends and implement data-driven improvements.

Merchandise & Inventory Manager

Nordstrom Rack
04.2019 - 02.2021
  • Manage team of 30+ associates and 3 managers, driving sales, trip drivers, and shrink reduction.
  • Launched Store Fulfillment, led annual inventory, and conducted monthly cycle counts.
  • Delivered weekly KPI reporting and performance insights to regional leaders.
  • Part-Time

Assistant Department Manager – Men’s Sportswear

Nordstrom
12.2018 - 04.2019
  • Managed $13M department; developed sales goals and facilitated vendor product training.
  • Trained team in relationship selling and operational best practices.

Sales Department Manager – Accessories

Nordstrom Rack
06.2017 - 12.2018
  • Led $6.7M department, recruiting and developing high-performing teams.
  • Drove merchandise standards, sales goals, and inventory accuracy.

Assistant Sales Department Manager – Accessories & Men’s

Nordstrom Rack
10.2015 - 06.2017
  • Trained new hires and provided ongoing development support to ensure team readiness and adherence to standards
  • Collected and reported key performance metrics to department and store leadership to guide decisions.
  • Played a key role in driving department sales and improving through merchandising and team engagement.

Sales Associate – Men’s Sportswear & Men’s

Nordstrom & Nordstrom Rack
01.2013 - 01.2015
  • Top sales performer, delivering tailored service and fostering client relationships.
  • Maintained brand knowledge and ensured visual standards.
  • Led product training and upselling initiatives to improve product knowledge
  • Assisted in managing the top Mens department in the region generating over $30 in sales, through strategic merchandising , team development and elevated customer engagement.

Education

High School Diploma -

Crete-Monee High School
Crete, IL
06.2004

Skills

  • Microsoft Excel
  • Outlook
  • Office Suite
  • Workday
  • Operational excellence
  • Reporting & KPI Tools

Timeline

Senior Operations Manager

Target Corporation
05.2023 - Current

ICQA Fulfillment Leader

Target Corporation
05.2022 - 05.2023

Operations Manager – Fulfillment

Target Corporation
03.2021 - 05.2022

Merchandise & Inventory Manager

Nordstrom Rack
04.2019 - 02.2021

Assistant Department Manager – Men’s Sportswear

Nordstrom
12.2018 - 04.2019

Sales Department Manager – Accessories

Nordstrom Rack
06.2017 - 12.2018

Assistant Sales Department Manager – Accessories & Men’s

Nordstrom Rack
10.2015 - 06.2017

Sales Associate – Men’s Sportswear & Men’s

Nordstrom & Nordstrom Rack
01.2013 - 01.2015

High School Diploma -

Crete-Monee High School
Paris Jernigan