Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Paola N. Torres

Oak Park

Summary

Bilingual (English/Spanish) sales and customer service professional with 4+ years of experience in retail, client relations, and customer support. Skilled at building relationships, driving sales, and delivering solutions tailored to customer needs. Recognized for strong communication, reliability, and ability to thrive in fast-paced environments. Seeking opportunities to continue growing as a customer-focused professional while leveraging proven sales performance and leadership potential.


Overview

7
7
years of professional experience

Work History

Retail Specialist

Verizon
02.2021 - Current
  • Deliver personalized solutions to meet customer needs, driving revenue growth and repeat business.
  • Consistently exceed sales goals through consultative selling and product knowledge.
  • Create memorable in-store experiences that foster customer loyalty.
  • Recognized for professionalism, problem-solving, and ability to adapt to diverse customer needs.

Front Desk Receptionist

Massage Envy
07.2020 - 02.2021
  • Managed scheduling and client check-ins, ensuring seamless customer experiences.
  • Supported therapists by maintaining a professional, organized environment.
  • Handled sensitive client information with discretion and accuracy.

Employee

Marshalls
08.2019 - 06.2020
  • Guided customers with product selection while maintaining sales floor organization.
  • Processed transactions and handled returns with efficiency and professionalism.
  • Built strong teamwork and multitasking skills in a high-volume retail environment.

Employee

Lyons Public Library
01.2019 - 08.2019
  • Supported children’s programming by organizing weekly activities.
  • Assisted community members and maintained library organization.

Employee

Diamonds 4 Ever
06.2018 - 02.2019
  • Sold jewelry and assisted customers with personalized product recommendations.
  • Handled payments and maintained accurate cash control.
  • Gained early experience in customer service and sales.

Education

J. Sterling Morton West High School -

J. Sterling Morton West High School
Berwyn, IL
05.2019

Skills

  • Bilingual: Fluent in English & Spanish (speaking, reading, writing)
  • Sales & Customer Experience Relationship Building Problem Solving
  • Microsoft Word, PowerPoint, Excel
  • Strong Communication Organization Attention to Detail Team Collaboration

Languages

Spanish
Professional

References

References available upon request.

Timeline

Retail Specialist

Verizon
02.2021 - Current

Front Desk Receptionist

Massage Envy
07.2020 - 02.2021

Employee

Marshalls
08.2019 - 06.2020

Employee

Lyons Public Library
01.2019 - 08.2019

Employee

Diamonds 4 Ever
06.2018 - 02.2019

J. Sterling Morton West High School -

J. Sterling Morton West High School

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Paola N. Torres